At a Glance
- Tasks: Lead KYC Operations to ensure compliance and deliver top-notch service.
- Company: Wise, a global tech company revolutionising money management.
- Benefits: Competitive salary, diverse culture, and opportunities for career growth.
- Other info: Join a diverse team that values inclusion and empowers your career.
- Why this job: Make a real impact in a fast-paced environment while leading a dynamic team.
- Qualifications: 10 years in operations with strong leadership and communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Wise is a global technology company building the best way to move and manage the world’s money, offering services to send money internationally, spend abroad, and make and receive payments. The company works to make life easier and save money for its users.
Your Mission
Lead the KYC Operations Function organization to ensure compliance and provide instant service with best‑in‑class quality, while scaling operations efficiently in partnership with Wise Product, Compliance and other functions.
Responsibilities
- Lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence.
- Set and execute strategic objectives, build high‑performing teams, and ensure operational and quality targets are met while overseeing roughly 75 employees across internal and outsourced locations.
- Ensure top‑notch delivery of quality, compliance, speed and cost of operations.
- Lead the design of the vision and strategy for the KYC Operations Function, aligned with the overall Servicing Strategy, to make processes more compliant, faster, better, scalable and customer‑focused.
- Build and develop a robust customer onboarding program; establish supporting systems such as metrics, targets, governance; use data and user research to optimize the onboarding experience and reinforce financial‑crime and regulatory compliance.
- Drive improvement initiatives, manage efficient processes, and provide continuous risk‑management and control.
- Collaborate closely with Risk and Compliance teams to align on risk appetites and capabilities supporting business growth.
- Ensure the right organisation and leadership are in place; build and develop people strategy covering skills, career paths, performance management; oversee team budgets and high‑level reporting.
Qualifications
- Exceptional written and verbal English communication skills.
- Ability to articulate complex concepts clearly to diverse audiences.
- Extensive, typically 10 years, experience in Operations, preferably KYC/AML, financial crime, compliance or related fields in financial services.
- Demonstrated leadership experience, typically 8 years, in guiding and mentoring large teams toward inclusive high‑performance culture.
- In‑depth expertise and strategic understanding of the regulatory environment and evolving KYC/AML framework.
- Proficiency with advanced analytics tools such as Looker, Superset, or equivalent platforms for data‑driven decision making.
- Strong organisational and time‑management skills, thriving in fast‑paced, high‑pressure environments.
- Expertise in multi‑tasking and maintaining accountability in complex, challenging scenarios.
Company Culture
Wise values diversity, equity, and inclusion, celebrating differences and ensuring all employees feel respected and empowered in their careers.
Head of KYC Operations - Wise Platform employer: hackajob
Wise is an exceptional employer that fosters a dynamic and inclusive work culture, where diversity and collaboration are at the forefront. As the Head of KYC Operations, you will lead a talented team in a fast-paced environment, with ample opportunities for professional growth and development. Located in a vibrant city, Wise offers competitive benefits and a commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of KYC Operations - Wise Platform
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Wise. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding Wise's mission and values. Show us how your experience aligns with our goals, especially in KYC operations.
✨Tip Number 3
Practice your storytelling skills. We love hearing about your past experiences, so frame them in a way that highlights your leadership and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank you email can leave a lasting impression and show us you're genuinely interested in joining the team.
We think you need these skills to ace Head of KYC Operations - Wise Platform
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of KYC Operations role. Highlight your experience in KYC/AML and any leadership roles you've held. We want to see how your skills align with our mission at Wise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and how you can lead our KYC Operations Function. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills:Since exceptional written and verbal communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts logically. We love clarity!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hackajob
✨Know Your KYC Inside Out
Make sure you brush up on your knowledge of KYC and AML regulations. Understand the latest trends and challenges in the industry, as well as Wise's approach to compliance. This will show that you're not just familiar with the basics but are genuinely invested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove operational excellence or improved team performance. Be ready to discuss your leadership style and how it aligns with fostering an inclusive culture.
✨Data-Driven Decision Making
Since the role involves using advanced analytics tools, be prepared to discuss your experience with data-driven decision making. Bring examples of how you've used data to optimise processes or improve customer experiences, especially in a KYC context.
✨Align with Company Culture
Wise values diversity, equity, and inclusion, so make sure you convey your commitment to these principles. Share experiences that highlight your ability to work in diverse teams and how you promote an inclusive environment. This will resonate well with the interviewers.
