At a Glance
- Tasks: Lead the Enhanced Due Diligence team and make impactful risk-based decisions.
- Company: Metro Bank, where people come first and trust is built through connections.
- Benefits: Competitive salary, annual bonus, generous holidays, and hybrid working options.
- Other info: Great career progression opportunities with 40% of roles filled internally.
- Why this job: Join a dynamic team and drive improvements in financial crime operations.
- Qualifications: In-depth knowledge of AML/CTF regulations and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role.
At Metro Bank, we believe the best banking experience starts with people who genuinely care.
We’re not just delivering banking services - we’re building trust through authentic connections.
Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.
We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What You Will Do
- Lead the Enhanced Due Diligence (EDD) and Complex Case function within CDD Operation
- Make risk-based decisions and recommendations on high-risk and escalated customer cases
- Prepare high-quality submissions for 2nd Line Financial Crime review and Customer Portfolio Committee decisions
- Ensure compliance with financial crime regulations and evolving regulatory expectations
- Set investigation standards and implement robust quality frameworks
- Oversee operational delivery, productivity, and SLA performance
- Manage, coach, and develop specialist investigators and team leaders
- Provide subject matter expertise on complex risk typologies and emerging financial crime threats
- Build strong partnerships with Compliance, Financial Crime, and Risk teams
- Drive continuous improvement, automation, and operational efficiency initiatives
And... we are a bank so risk is a part of everything we do.
We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
- What You Will Need
- In-depth knowledge of AML/CTF regulations
- Experience handling high-risk customer types such as PEPs and sanctions
- Strong stakeholder engagement and influencing skills
- Experience in regulated financial services environments
- Relevant financial crime qualification (e. g. ACAMS, ICA Diploma)
- Degree or equivalent professional experience
- Strong understanding of financial crime risk and mitigation
- Extensive experience in financial crime operations including CDD, EDD, and investigations
- Proven leadership and people management capability
- Strong analytical thinking and risk-based decision-making skills
- Our promise to you
- We believe in “one in, one up” at Metro Bank, growing our own and promoting from within.
That is why we are looking for YOU!
An AMAZING colleague to move into this FANtastic new role!
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Head of Enhanced Due Diligence and Complex Cases
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like hackajob. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Enhanced Due Diligence and Complex Cases
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to hackajob.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on hackajob's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at hackajob
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with hackajob.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at hackajob will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former hackajob employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
