At a Glance
- Tasks: Lead the Complaints Department and ensure compliance with FCA regulations.
- Company: Join Lendable, a rapidly growing fintech unicorn in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Drive improvements and deliver exceptional customer experiences.
- Why this job: Make a significant impact in a dynamic fintech environment.
- Qualifications: Extensive experience in financial services and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
hackajob is seeking a Head of Complaints to join Lendable, a leading fintech company in London. You will lead the Complaints Department, setting strategic objectives while ensuring compliance with FCA regulations. The role combines operational excellence with a focus on delivering exceptional customer experiences.
The ideal candidate should have extensive experience in financial services, strong leadership abilities, and the capability to drive improvements through innovative practices. Join a rapidly growing fintech unicorn and make a significant impact!
Head of Complaints & Compliance (Fintech) - Hybrid employer: hackajob
Lendable is an exceptional employer that champions innovation and operational excellence within the fintech sector. Located in the vibrant city of London, we offer a dynamic work culture that prioritises employee growth and development, alongside competitive benefits. Join us to be part of a rapidly growing unicorn where your contributions will directly influence customer experiences and compliance standards.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Complaints & Compliance (Fintech) - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those at Lendable or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common complaints in the fintech sector. Show us you understand the landscape and can bring innovative solutions to the table. We love candidates who are proactive!
✨Tip Number 3
Don’t just focus on your experience; highlight your leadership skills too! Share examples of how you've driven improvements in past roles. We want to see how you can lead our Complaints Department to success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Lendable.
We think you need these skills to ace Head of Complaints & Compliance (Fintech) - Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Complaints role. Highlight your experience in financial services and any leadership roles you've held. We want to see how your background aligns with our mission at Lendable!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve driven improvements and delivered exceptional customer experiences in previous roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about compliance and complaints management in fintech. We love seeing candidates who are genuinely excited about making a difference in our industry.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team at Lendable!
How to prepare for a job interview at hackajob
✨Know Your FCA Regulations
Make sure you brush up on the latest FCA regulations relevant to complaints handling. Being able to discuss these confidently will show that you’re not just familiar with compliance but also committed to upholding industry standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to inspire and motivate others, as this role requires strong leadership to drive improvements in customer experience.
✨Demonstrate Operational Excellence
Think about specific instances where you've implemented operational changes that improved efficiency or customer satisfaction. Be ready to discuss metrics or outcomes that showcase your impact in previous roles.
✨Innovative Practices Matter
Come prepared with ideas on how to innovate within the complaints process. Whether it’s through technology or new methodologies, showing that you can think outside the box will set you apart from other candidates.
