At a Glance
- Tasks: Design and evolve IT services across on-premise and AWS cloud environments.
- Company: Join DXC Technology, a leader in diverse and inclusive teams.
- Benefits: Enjoy competitive pay, pension scheme, and a comprehensive benefits package.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by shaping innovative cloud-based services.
- Qualifications: Experience in IT service design and strong communication skills required.
The predicted salary is between 55000 - 65000 € per year.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Location: Gloucester or Central London – on site 5 days per week.
Security clearance: Candidates must be eligible for or currently hold SC or DV. Candidates must be sole UK national/British citizen and have resided in the UK for 10 years and over.
The successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive service‑orientated attitude. Your role will include designing, shaping and evolving end‑to‑end services across both on‑premise hosting environment and an AWS private cloud platform and the services that will serve to integrate both environments. The role ensures that our services are fit for purpose, resilient, secure, cost‑effective and supportable, aligning with business outcomes and our customers’ strategic transition towards cloud‑based services and requirement for cloud orchestration and service brokerage models.
Role Responsibilities- Service Design & Lifecycle Management
- Design end‑to‑end IT services across on‑premise and AWS private cloud environments to meet functional and non‑functional requirements.
- Define service models, service boundaries, dependencies and integration points.
- Ensure services are designed across the full-service lifecycle: strategy, design, transition, operation and continual improvement.
- Produce and maintain service design artefacts including service definitions, service models, service blueprints, catalogue offerings, service acceptance criteria and operational handover documentation.
- Support the drafting of and negotiations for, the underpinning service contracts as required.
- Hosting and Cloud Services
- Design application hosting services for legacy on‑prem platforms while supporting migration and modernisation into AWS private cloud.
- Contribute to the development of standardised repeatable cloud service offerings (e.g. compute, storage, networking, platform services).
- Work closely with cloud engineering and architecture teams to ensure designs align with cloud standards, patterns and governance.
- Support the organisation’s move towards a cloud orchestration model, enabling self‑service and automated service provisioning.
- Service Transition
- Ensure that operational requirements (availability, capacity, continuity, security, monitoring, support and recovery) are built into services from the outset.
- Collaborate with Service Operations to ensure smooth service transitions and effective handover to live support teams.
- Define support models, SLAs, OLAs, runbooks and escalation paths.
- Participate in service acceptance and readiness reviews.
- Governance, Risk and Compliance
- Ensure services comply with organisational policies, security standards and regulatory requirements.
- Embed risk management, resilience and security‑by‑design principles into service designs.
- Support cost transparency and financial management by helping to develop cost models and chargeback/show‑back solutions.
- Stakeholder Engagement
- Act as a bridge between business stakeholders, product teams, engineers, operations, suppliers and vendors.
- Translate business/service requirements into consumable, supportable service designs.
- Provide service design expertise to Agile delivery teams and participate as a team member in ceremonies as required.
- Continuous Improvement
- Review live services to identify opportunities for optimisation, standardisation and automation.
- Contribute to continual service improvement initiatives across both on‑prem and cloud services.
- Support rationalisation of legacy services where appropriate.
- Service‑oriented mindset with strong customer focus.
- Analytical and structured approach to problem solving.
- Comfortable working through ambiguity during periods of transformation.
- Collaborative and proactive with the confidence to influence across teams.
- Detail‑driven while keeping sight of broader business outcomes.
- Excellent organisation and time management skills.
- An ability to use your own initiative whilst taking responsibility.
- Eagerness to improve.
- Good communication skills, being able to impart your own knowledge and listen to others.
- Strong experience in IT Service Design within complex enterprise environments.
- Practical knowledge of ITIL (v3 or ITIL 4) service design and service management practices.
- Understanding of AWS cloud services, particularly in private or controlled cloud environments.
- Experience designing services across hybrid on‑prem and cloud infrastructures.
- Ability to design services with a strong focus on operability, resilience and supportability.
- Experience working within Agile delivery environments, collaborating with product and engineering teams.
- Strong documentation writing and service modelling skills.
- Excellent stakeholder management and communication skills.
- Experience in organisations transitioning to cloud orchestration or service brokerage models.
- Familiarity with DevSecOps, automation and Infrastructure as Code concepts.
- Experience with service catalogues, CMDBs and service management tooling.
- Knowledge of financial management for IT services (e.g. cost modelling, chargeback/showback).
- Exposure to security, compliance and risk frameworks within cloud environments.
- Proven experience in a Service Designer, Service Architect, or similar role.
- Experience supporting application hosting services (on‑prem and/or cloud).
- ITIL qualification (ITIL v3 or ITIL v4).
- AWS certification or demonstrable AWS experience.
- Experience working in large, highly-regulated or multi‑supplier environments.
- Competitive compensation
- Pension scheme
- DXC Select – our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events)
IT Service Designer / IT Service Architect in Gloucester employer: hackajob
At DXC Technology, we pride ourselves on fostering a diverse and inclusive work environment where every employee is valued and supported. Located in the vibrant cities of Gloucester and Central London, our teams benefit from competitive compensation, a comprehensive benefits package, and numerous opportunities for professional growth and development. We are committed to continuous improvement and innovation, making DXC an excellent employer for those looking to make a meaningful impact in the IT service design space.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Designer / IT Service Architect in Gloucester
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at DXC. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your IT service design projects. Whether it's a case study or a presentation, having something tangible to share can really set you apart during interviews.
✨Tip Number 3
Prepare for those interviews! Research DXC Technology and understand their values and services. Be ready to discuss how your experience aligns with their needs, especially around cloud services and service design.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at DXC. Don’t miss out on this opportunity!
We think you need these skills to ace IT Service Designer / IT Service Architect in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Service Designer role. Highlight your relevant experience in service design, especially with AWS and on-premise environments. We want to see how your skills align with what we're looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your analytical approach, problem-solving abilities, and customer-focused mindset. This will help us see how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hackajob
✨Know Your Stuff
Make sure you brush up on IT Service Design principles and AWS cloud services. Familiarise yourself with ITIL practices and be ready to discuss how you've applied them in past roles. This will show that you're not just a candidate, but someone who truly understands the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex service design challenges. Think about specific situations where you had to navigate ambiguity or collaborate across teams. This will demonstrate your analytical mindset and ability to work through tough problems.
✨Engage with Stakeholders
Be ready to talk about your experience working with various stakeholders. Highlight how you've translated business requirements into effective service designs. This shows that you can bridge the gap between technical and non-technical teams, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to service design and their transition to cloud orchestration. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
