At a Glance
- Tasks: Lead service delivery, build client relationships, and manage operational improvements.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: 25 days leave, pension scheme, private medical, and unlimited learning opportunities.
- Other info: Diversity and inclusion are core values; we welcome all applicants.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: Experience in IT service delivery and strong client management skills.
hackajob is collaborating with Atos to connect them with exceptional professionals for this role.
Service Delivery Director
About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.
Looking for your next career move? Consider becoming a Service Delivery Manager.
Make an Impact: As an SDM, you'll be at the heart of customer success, building trusted relationships, leading service improvements, and making a visible impact across our business. It's an opportunity to broaden your commercial, leadership and stakeholder management skills while working with a diverse range of clients and technologies.
Grow Your Career: The role offers excellent personal and professional development. You'll gain exposure to senior customer stakeholders, develop expertise in service governance and operational excellence, and build skills that are highly valued across the organisation. Whether your background is technical, operational or project-focused, SDM experience can open the door to a wide range of future career opportunities.
Expand Your Influence: If you're a strong communicator, enjoy solving problems, and want a role where no two days are the same, we'd love to hear from you. A move into Service Delivery Management is a chance to challenge yourself, grow your influence, and help shape outstanding outcomes for our customers and teams.
Key Responsibilities
- Lead service delivery against contractual commitments, SLAs, and governance requirements.
- Build strong client relationships and support account growth opportunities.
- Manage major incidents, operational risks, supplier performance, and service improvements.
- Oversee financial performance, profitability, forecasting, and resource planning.
- Lead and develop Service Delivery Managers and international delivery teams.
Must-Have Skills & Experience
- Significant experience leading large-scale IT Service Delivery or Managed Services environments.
- Strong client relationship management and stakeholder engagement skills.
- Experience managing service delivery against SLAs, KPIs, and ITIL processes.
- Commercial and financial management experience, including budgets, forecasting, and profitability.
- Proven leadership experience managing large, multi-skilled, and geographically dispersed teams.
Desirable Skills & Experience
- ITIL certification or strong ITIL service management knowledge.
- Experience working within complex financial services or public sector environments.
- Bid, transition, and service transformation experience.
- Supplier and vendor management experience.
- Experience driving continuous improvement, automation, and innovation initiatives.
Please note that this is a Glasgow-based role, and there is a strong expectation that you will attend both the customer site and the Atos office in Glasgow two to three times per week.
Benefits
- 25 days annual paid leave plus national holidays
- Pension scheme with contributions matched up to 10%
- Private Medical Scheme
- Life Assurance
- Income Protection
- Flexible Benefits Programme
- Unlimited learning and development opportunities
As a Disability Confident employer, we encourage applications from all candidates, particularly differently‑abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Let’s grow together.
Service Delivery Director in Glasgow employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Director in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what hackajob values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges hackajob might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to hackajob
Let's not forget to apply directly through the hackajob website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Director in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
