Innovation Operations & Delivery in Glasgow

Join us at Barclays as part of Innovation Operations & Delivery, where you’ll support key strategic initiatives—from Proof of Concept delivery to governance of our innovation sandbox. You’ll help keep multiple PoCs and BAU processes running smoothly, ensuring efficient, compliant, and high‑impact innovation across the organisation.

Key Experience

• Innovation Delivery, Governance & PoC Oversight
• Technical Understanding – strong technical fluency across emerging technologies, including AI, and practical understanding of operating within public cloud environments (AWS, Azure, GCP).
• Governance & Reporting – solid grasp of Barclays control framework including data management, legal, and compliance controls, enabling clear, accurate, and governance‑aligned operational reporting.

Additional Desired Skills

• BAU and Multi‑Project Coordination – experienced in managing BAU operations alongside concurrent innovation initiatives, using tools such as JIRA to maintain structured delivery and governance alignment.
• Stakeholder Collaboration & Communication – able to work effectively across cross‑functional teams, providing clear, concise updates and maintaining strong visibility of progress, risks, and decision points across the innovation portfolio.
• Analytical Thinking, Problem‑Solving & Tech Literacy – skilled at identifying operational issues, improving processes, and supporting agile decision‑making in a fast‑paced innovation environment; proactive interest in AI and emerging technology ecosystem.

Purpose of the Role

To collaborate, nurture and drive group innovation with internal and external stakeholders to ensure the bank stays at the forefront of innovation and adapts to the rapidly changing landscape in financial services and increasing customer expectations.

Accountabilities

• Collaboration with a range of stakeholders to develop a portfolio of open innovation and strategic initiatives through experimentation, co‑creation, access to innovative technology capabilities and products, and a global innovation ecosystem.
• Development and delivery of frameworks, ideation, training and tools to build a culture of innovation and knowledge sharing to enable new and creative ideas/solutions that deliver on the bank’s strategy.
• Provision of a global platform and curated ecosystem of partners to inform strategy, drive connectivity and new insights.
• Development of the strategic capabilities and programmes for the bank to deliver on its strategy, supporting the exploration, evaluation and execution of innovation and investment opportunities.
• Management and coordination between external stakeholders/partners and the bank, to successfully deliver joint projects and initiatives.
• Deliver thought leadership and insights to inform strategic decision making and organisational readiness, in conjunction with regular research, identifying emerging technologies and trends.
• Development and management of key metrics, including key partnerships, innovation initiatives and impact through regular assessments to calculate the return on investment and identify potential risks and issues.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
• Require in‑depth technical knowledge and experience in assigned area of expertise.
• Thorough understanding of underlying principles and concepts within the area of expertise.
• Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating resources.
• Demonstrate clear leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent standards.
• Develop technical expertise, acting as an advisor where appropriate.
• Make an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Take responsibility for end results of team’s operational processing and activities.
• Escalate breaches of policies/procedure appropriately and take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to work owned or contributed to, delivering in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub‑function integrates with function, alongside knowledge of the organisation’s products, services and processes.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of objectives of the organization sub‑function.
• Make evaluative judgements based on analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through application of technical experience and precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as contact point for stakeholders outside the immediate function, building a network of contacts outside team and external to the organization.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.