At a Glance
- Tasks: Lead incident management and coordinate teams to resolve business incidents effectively.
- Company: Join Atos, a global leader in digital transformation and cybersecurity.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for continuous improvement and strategic influence.
- Why this job: Be at the forefront of decision-making and drive service recovery for millions.
- Qualifications: Experience in incident management and strong communication skills required.
hackajob is collaborating with Atos to connect them with exceptional professionals for this role.
About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. € 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Where Purpose Meets Career
- Make a real difference – Play a critical role in protecting and restoring services that support millions of customers across government-backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy.
- Be at the centre of decision-making – Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events.
- Grow your career – Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles.
Role Purpose
The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save (HTS), Court Funds Office (CFO), and Help to Buy (HTB). The role ensures effective coordination of incident response activities, maintains clear and timely communication with internal stakeholders and clients, and drives continuous improvement through root cause analysis and incident trend reporting.
Key Responsibilities
Incident Management & Coordination
- Lead the management of business incidents from identification through to resolution and closure.
- Coordinate cross-functional teams (operations, IT, suppliers, and stakeholders) to restore service as quickly as possible.
- Ensure incidents are prioritised appropriately based on business impact, risk, and customer detriment.
- Maintain control and oversight during live incidents, including facilitating incident calls/bridges and decision-making.
Stakeholder & Client Communication
- Act as the primary point of contact for incident-related communication within the business and with NS&I/HMRC stakeholders.
- Provide clear, concise, and timely updates to internal teams, senior leadership, and client representatives.
- Translate technical issues into business-impact language for non-technical audiences.
- Ensure communication aligns with contractual obligations (SLAs/OLAs) and governance expectations.
Service Recovery & Resolution
- Drive and coordinate actions required to mitigate customer and operational impact.
- Challenge and support resolver teams to ensure timely and effective resolution of incidents.
- Escalate issues appropriately where progress is at risk or impact is increasing.
Root Cause Analysis & Continuous Improvement
- Lead or coordinate the completion of root cause analysis (RCA) for significant incidents.
- Ensure corrective and preventative actions are clearly defined, tracked, and implemented.
- Identify systemic issues and opportunities to reduce incident recurrence.
Reporting, Insights & Trend Analysis
- Produce regular incident reporting, including KPIs, SLA performance, and impact analysis.
- Provide statistical and trend analysis to identify recurring themes, risks, and service weaknesses.
- Present insights and recommendations to senior stakeholders to inform operational and strategic improvements.
Skills & Experience
- Proven experience in incident management within a complex operational or service delivery environment.
- Strong stakeholder management and communication skills, particularly in high-pressure situations.
- Ability to coordinate multiple teams and drive outcomes under tight timelines.
- Experience producing RCA documentation and leading continuous improvement initiatives.
- Analytical mindset with experience in data interpretation, reporting, and trend
Business Incident Manager in Glasgow employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Business Incident Manager in Glasgow
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Incident Manager at hackajob!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like hackajob or be willing to refer you for that Business Incident Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from hackajob who’s on the lookout for their next Business Incident Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Incident Manager role at hackajob!
We think you need these skills to ace Business Incident Manager in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at hackajob. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at hackajob
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at hackajob. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
