At a Glance
- Tasks: Review and analyse customer cases for financial crime concerns, ensuring compliance and effective stakeholder communication.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity and inclusion.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to grow in a fast-paced, collaborative team with a focus on innovation.
- Why this job: Make a real impact by supporting customers and enhancing their financial journey.
- Qualifications: Experience in KYC, strong analytical skills, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. Do you want to work in a dynamic, fast‑paced, customer‑ and colleague‑centric environment? Are you customer obsessed and have a desire to support customers with their financial needs? As a Financial Crime Escalation Analyst in our Financial Crime team, you will be responsible for the timely review of Chase UK Banking customers who have been escalated into the team for a relationship review due to financial crime concerns or negative media association.
An important facet of this role is managing internal stakeholder relationships with peers and senior leadership, providing candid feedback to colleagues on their escalations. Additionally, you will support customer outreach requests for information (RFI) from Client List Screening and Sanctions Transaction Screening firm‑wide utilities. The team is responsible for reviewing and responding to the firm‑wide utilities to disposition alerts on Negative Media, PEP, Sanction, Internal List Screening, and Sanctions Payments.
Job Responsibilities
- Critically analyze relationship review cases raised by internal stakeholders in order to identify if they can be cleared or require escalation to the Line of Business Committee.
- Assess information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review.
- Prepare escalation committee presentations with clear and concise narratives tailored to senior audiences.
- Assist with change management by sharing process improvements and best practice within the team and managing the end‑to‑end process of the relationship review journey to ensure compliance with SLAs.
- Act as a key contact for the business, conducting outreach if the information provided by the business is lacking key details, developing strong partnerships with key stakeholders, and proactively building and maintaining relationships across the firm.
- Provide candid feedback to ensure follow‑up actions are completed within a reasonable timeframe.
- Attend frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure that the customer journey is progressing within SLA.
- Conduct customer outreach to support valued customers through their onboarding journey and progress their application in a professional and compassionate manner.
- Review and assess Sanction Payment alerts to determine if customer contact is required and provide an outcome to the Sanctions team.
Required Qualifications, Capabilities, And Skills
- Extensive experience working within KYC in the financial services or banking sector.
- Previous experience in a KYC role or a role that requires research, problem solving, critical thinking, and an understanding of KYC/AML risks and red flags.
- Excellent communication/customer service skills with strong stakeholder management; experienced in managing upward and proven ability to identify, analyze, plan, prioritize, and solve problems with solutions that drive change.
- Comfortable with ambiguity, resilient with a growth mindset, and exceptional attention to detail.
- Multitasker with the ability to prioritize; able to maintain engagement with stakeholders while researching and resolving issues.
- Strong time‑management skills when working under pressure to fixed deadlines; demonstrated independent decision‑making ability and strong analytical skills to draft clear and concise reports.
Preferred Qualifications, Capabilities, And Skills
- Experience working within a digital bank.
- Proficiency with Microsoft Office.
- Customer service experience.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
About The Team
Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we set our businesses, clients, customers, and employees up for success. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Using the latest technology, teams deliver industry‑leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology‑driven customer and client experiences that put users first and provide an unparalleled experience.
Financial Crime Escalation Analyst employer: hackajob
At J.P. Morgan, we pride ourselves on fostering a dynamic and inclusive work environment where our employees can thrive. As a Financial Crime Escalation Analyst, you will benefit from extensive professional development opportunities, a strong emphasis on collaboration, and the chance to make a meaningful impact in the financial services sector. Our commitment to diversity and employee well-being ensures that you will be supported in your career journey while working alongside some of the brightest minds in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Escalation Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at J.P. Morgan on LinkedIn. Ask them about their experiences and any tips they might have for landing the Financial Crime Escalation Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your KYC and AML knowledge. Be ready to discuss real-life scenarios where you've identified risks or solved problems. Show them you're not just a candidate, but someone who can add value to their team!
✨Tip Number 3
Practice your communication skills! Since this role involves managing relationships with stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to get feedback on your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the J.P. Morgan team. Let’s make it happen!
We think you need these skills to ace Financial Crime Escalation Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Crime Escalation Analyst role. Highlight your KYC experience and any relevant skills that match the job description. We want to see how you fit into our dynamic team!
Showcase Your Communication Skills:Since this role involves managing stakeholder relationships, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can effectively engage with colleagues and clients.
Highlight Problem-Solving Abilities:We love candidates who can think critically and solve problems! Share examples from your past experiences where you've successfully navigated challenges, especially in KYC or financial services. This will show us you're ready for the fast-paced environment at J.P. Morgan.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at hackajob
✨Know Your KYC
Make sure you brush up on your knowledge of KYC (Know Your Customer) processes and AML (Anti-Money Laundering) regulations. Be prepared to discuss specific examples from your past experience where you've identified risks or escalated concerns, as this will show your understanding of the role's requirements.
✨Master Stakeholder Management
Since this role involves managing relationships with internal stakeholders, think about how you can demonstrate your communication skills. Prepare examples of how you've successfully collaborated with others in previous roles, especially when providing feedback or resolving issues.
✨Be Ready for Problem-Solving
Expect questions that assess your critical thinking and problem-solving abilities. Practice articulating your thought process when faced with ambiguous situations or complex cases, as this will highlight your analytical skills and resilience under pressure.
✨Showcase Your Customer-Centric Approach
As a Financial Crime Escalation Analyst, being customer-obsessed is key. Prepare to share instances where you've gone above and beyond to support customers, especially during challenging situations. This will demonstrate your commitment to providing excellent service while adhering to compliance standards.
