At a Glance
- Tasks: Lead Production Engineering for Cross-Border and Cross-Currency Payments across Europe.
- Company: Join HSBC, a global leader in financial services with a commitment to diversity.
- Benefits: Enjoy competitive pay, private healthcare, enhanced maternity support, and a generous pension scheme.
- Other info: Be part of an inclusive workplace that values different perspectives and backgrounds.
- Why this job: Make a real impact on high-value payment services while developing your career.
- Qualifications: Experience in payments, strong analytical skills, and ability to manage diverse teams.
The predicted salary is between 80000 - 100000 € per year.
We’re currently seeking an experienced professional to join our team in the role of European Head of Production Engineering within Global Payments System Technology. You’ll play a key part in leading the Production Engineering function across Europe for Cross‑Border and Cross‑Currency Payments, ensuring resilient, secure, and performant operations for high‑value services including core processing, messaging, SWIFT, global disbursements, orchestration, and sanctions‑related capabilities.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In This Role You’ll:
- Partner with the EU Regional Production Engineering Lead who manages teams in London and Krakow, ensuring service levels are maintained.
- Provide Europe regional coverage for Payments related production escalations.
- Ensure capability functions are well structured and deliver against plans in line with wider GPS strategy.
- Manage Major incidents as Incident Commander and/or Liaison Officer providing regular updates to various stakeholders through different channels.
- Collaborate effectively with AP and NA Cross‑Border and Cross‑Currency Production Engineering lead counterparts.
- Implement and manage a 24x7 follow‑the‑sun support model.
- Lead the reduction of toil and increase automation across the payments infrastructure.
- Maintain strong partnerships with key stakeholders, including Risk, Change Delivery, Supply Management, and IT.
To be successful in this role you should meet the following requirements:
- Proven experience in the Payments domain and understanding of full lifecycle of payments.
- Experience supporting multiple services across the Production Engineering world.
- Technically progressive, with exposure to cloud, containerisation, and automation technologies.
- Strong analytical and troubleshooting skills, with proven triage capability under pressure.
- Deep understanding of technology layers: application, storage, OS, network, database and infrastructure.
- Proven ability to manage a wide spectrum of stakeholders, including irate stakeholders in times of trouble.
- Experience managing globally distributed, culturally diverse technology teams in a 24x7 support environment.
- Expertise in incident and problem management.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
European Head of Production Engineering employer: hackajob
HSBC is an exceptional employer, offering a dynamic work environment where innovation meets inclusivity. As the European Head of Production Engineering, you will benefit from tailored professional development opportunities, a competitive pay and benefits package including private healthcare, and a strong commitment to employee growth within a diverse and supportive culture. With operations across Europe, you'll be part of a global team dedicated to delivering secure and efficient payment solutions, all while enjoying the advantages of working in a leading financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land European Head of Production Engineering
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of production engineering. Be ready to discuss your experience with cloud technologies and automation, as these are hot topics in the field right now.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've managed incidents or improved processes in past roles. This will demonstrate your ability to handle high-pressure situations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace European Head of Production Engineering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of European Head of Production Engineering. Highlight your experience in payments and production engineering, and don’t forget to mention any relevant technologies you’ve worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or achievements that align with the job description and show us your passion for the payments domain.
Showcase Your Leadership Skills:Since this role involves managing teams and stakeholders, make sure to highlight your leadership experience. Share examples of how you've successfully led diverse teams and managed incidents under pressure.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at hackajob
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of the payments domain. Understand the full lifecycle of payments and be ready to discuss your experience with core processing, messaging, and global disbursements. This will show that you're not just familiar with the terms but can also apply them in real-world scenarios.
✨Showcase Your Technical Savvy
Be prepared to talk about your exposure to cloud technologies, containerisation, and automation. Highlight specific projects where you've implemented these technologies to improve operations. This will demonstrate your technical progression and ability to lead in a modern production engineering environment.
✨Demonstrate Strong Incident Management Skills
Since managing major incidents is a key part of the role, come equipped with examples of how you've handled high-pressure situations in the past. Discuss your approach as an Incident Commander or Liaison Officer, and how you kept stakeholders informed during crises. This will showcase your analytical and troubleshooting skills.
✨Emphasise Your Stakeholder Management Experience
Prepare to discuss your experience managing diverse teams and stakeholders, especially in challenging situations. Share examples of how you've navigated difficult conversations and maintained strong partnerships across different cultures. This will highlight your ability to work effectively in a globally distributed environment.
