Join us as Equity Trading System Engineer where you will be supporting the Bank’s Equity Derivatives technology stack. The role is within the Global Equity Derivatives Application Management team and is based on the London trading floor.
Responsibilities
- Run-the-bank within Equities Technology, dealing with all “Run the Bank” activities, including production support (1st & 2nd line), Incident & Problem management & Root Cause Analysis, Environment/Configuration management, Change & Release management, Capacity Management, Risk & Control and minor projects/enhancements to production systems.
- Ensure the continued availability, effectiveness and accuracy of the Risk, Trading and Pricing platforms.
- Work within the problem and incident management framework, prioritize issues, and coordinate escalation as appropriate.
- Maintain the bank’s critical technology infrastructure, resolving more complex technical issues while minimizing disruption to operations.
- Provide technical support for the service management function, develop support models and service offerings to improve service to customers and stakeholders.
- Execute preventative maintenance tasks on hardware and software, and use monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintain a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
- Analyze system logs, error messages and user reports to identify root causes of hardware, software and network issues; provide resolution by fixing or replacing faulty hardware, reinstalling software, or applying configuration changes.
- Automate monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
- Identify and remediate potential service‑impacting risks and issues, raising them through the appropriate process.
- Proactively assess support activities, implement automations to maintain stability and drive efficiency, and tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Qualifications
- Proven experience in an equities front‑office application support role within investment banking; specific experience supporting equity derivatives is an advantage.
- Excellent knowledge of supporting applications on Unix platforms and exposure to SQL scripting.
- Fundamental understanding of ITIL concepts and their implementation in a working environment.
- Experience with scheduling tools (e.g., Autosys).
Highly Valued Skills
- Knowledge of ITRS Geneos, including deployment of netprobes and Gateway configuration.
- Bash/Perl scripting and/or Python/Java programming experience.
Location
London
Purpose of the role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities
- Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients; develop the support model and service offering to improve service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilization of monitoring tools/metrics to identify, prevent and address potential issues.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, providing a resolution by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, potential service‑impacting risks and issues.
- Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds and alerting to ensure issues are known when they occur.
Assistant Vice President Expectations
- Advise and influence decision‑making, contribute to policy development and take responsibility for operational effectiveness.
- Lead a team performing complex tasks and deliver work that impacts the whole business function; set objectives and coach employees, appraise performance and determine reward outcomes.
- Demonstrate a clear set of leadership behaviours (Listen, Energise, Align, Develop) to create an environment for colleagues to thrive.
- Or, as an individual contributor, lead collaborative assignments, guide team members, identify the need for other areas of specialization, and identify new directions for assignments or projects.
- Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and develop new policies/procedures to support the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work performed.
- Engage in complex analysis of data from multiple sources, including internal and external sources, to solve problems creatively and effectively.
- Communicate complex information in a clear and sensitive manner.
- Influence or convince stakeholders to achieve outcomes.
Values
All colleagues will be expected to demonstrate the Barclays values—Respect, Integrity, Service, Excellence, and Stewardship—and the Barclays mindset—Empower, Challenge, and Drive.
