At a Glance
- Tasks: Build and maintain secure infrastructure platforms for applications and data systems.
- Company: Join Barclays UK, a leading financial services provider with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic team culture with excellent career advancement opportunities.
- Why this job: Make a real impact by working on cutting-edge technology in a collaborative environment.
- Qualifications: Experience in ServiceNow development and strong integration skills required.
The predicted salary is between 60000 - 80000 £ per year.
Service Now Engineer
Join us as a Service Now Engineer at Barclays UK to build and maintain reliable, scalable, and secure infrastructure platforms supporting applications and data systems across hardware, software, networks, and cloud environments.
You will ensure system performance and availability through automation and engineering best practices while working on Windows servers, security upgrades, and custom module development using Java Script within a small, cross‑functional team.
- Required Experience
- Service Now Development & Technical Design – Ability to design, build, and deploy solutions (business rules, client scripts, UI policies, integrations, etc.) and maintain overall code quality.
- Integration & Platform Engineering Expertise – Strong understanding of Service Now integrations (APIs, REST, SSO, web services, mid‑server) and ability to integrate legacy systems.
- ITSM Process & Platform Knowledge – Hands‑on experience across core modules (Incident, Problem, Change, Service Catalogue, Request, CMDB) and reporting (metrics/SLAs).
- Highly Valued Skills
- Service Portal & Catalogue Development – Experience building user‑facing capabilities (Service Portal, catalogue items).
- Stakeholder & Requirements Management – Ability to work with process managers, understand business pain points, and translate them into technical solutions.
- Continuous Improvement & Best Practice Mindset – Commitment to improving Service Now practices, SDLC processes, and platform maturity over time.
- Location
This role is based in Edinburgh or Glasgow.
Purpose of the Role
To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required.
The aim is to ensure that the infrastructure is reliable, scalable, and secure, and to guarantee reliability, availability, and scalability of the systems, platforms, and technology through application of software engineering techniques, automation, and best practices in incident response.
- Accountabilities
- Build Engineering – Development, delivery, and maintenance of high‑quality infrastructure solutions to fulfil business requirements, ensuring measurable reliability, performance, availability, and ease of use.
This includes identifying the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
- Incident Management – Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages, using data to drive down mean time to resolution.
- Automation – Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
- Security – Implementation of a secure configuration and measures to protect infrastructure against cyber‑attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
- Teamwork – Cross‑functional collaboration with product managers, architects, and other engineers to define IT infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data‑driven approach.
- Learning – Stay informed of industry technology trends and innovations, and actively contribute to the organisation's technology communities to foster a culture of technical excellence and growth.
- Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/business divisions.
- Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives, coach employees, appraise performance, and determine reward outcomes.
- Demonstrate clear leadership behaviours to create an environment for colleagues to thrive – Listening and authenticity, energising and inspiring, aligning across the enterprise, developing others.
- For an individual contributor, lead collaborative assignments and guide team members through structured assignments, identify the need for inclusion of other specialisations to complete assignments, identify new directions for assignments or projects, and apply cross‑functional methodologies or practices to meet required outcomes.
- Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls related to the work done.
- Perform work closely related to other areas, requiring understanding of how areas coordinate and contribute to the organisation's objectives.
- Collaborate with other areas of work, for business‑aligned support areas to keep up to speed with business activity and strategy.
- Engage in complex analysis of data from multiple sources, internal and external, to solve problems creatively and effectively.
- Communicate complex information, including sensitive or difficult-to‑communicate content, to appropriate audiences.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.
They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Engineer in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what hackajob values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges hackajob might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at hackajob!
✨Direct Apply to hackajob
Let's not forget to apply directly through the hackajob website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Engineer in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
