At a Glance
- Tasks: Lead the Escalations team, managing cases and ensuring compliance with policies.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in financial crime prevention while developing your leadership skills.
- Qualifications: Proven management experience and strong problem-solving skills required.
The predicted salary is between 55000 - 65000 £ per year.
As an Escalations Team Lead in our Financial Crime team, you will be responsible for the day-to-day management and oversight of the Escalations team. Your responsibilities will include being the team's referral point and acting as the SME on all things Escalations. The Escalations Team is responsible for assessment of escalations raised by various teams for review, decision making on if the rationale for an off-boarding/retain recommendation is acceptable and provide an outcome; identification of red flags to assess whether the case requires escalation to the committee; completion of follow up actions on the back of an exit decision; managing the relationship review journey and ensuring we remain compliant within our SLA's.
Job Responsibilities
- Manage Escalations pipeline of incoming cases and directing oversight of the Escalation Quality Control Checks, ensuring all Escalations cases are reviewed, assessed and decisioned correctly by specialists.
- Chair the Committee and provide clear and concise summaries of each case for the assessment of the Committee and steer senior stakeholders within allotted time.
- Manage performance of Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
- Assist with change management for integration of Escalations policy, procedures and training material updates for the Escalations Team.
- Collaborate with management for new joiner training plans and ongoing knowledge sharing to the Escalations Team, stakeholder feedback and promoting best practice.
- Partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.
Required Qualifications, Capabilities, And Skills
- A proven track record in management and/or coaching of staff members with demonstrated leadership ability.
- Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML Risks and red flags.
- Excellent communication skills, both written and verbal with strong stakeholder management and experienced in managing upwards.
- Proven ability to identify, analyse, plan, prioritise and solve problems by providing solutions with the ability to support change and get others onboard.
- Be a multitasker with the ability to prioritise and connect and maintain engagement with stakeholders, whilst researching and resolving issues.
- Strong time management skills and the ability to instil this quality in others while working under pressure to fixed deadlines.
- Demonstrate an independent decision-making ability, and strong analytical skills in order to draft clear and concise reports.
Preferred Qualifications, Capabilities, And Skills
- Relevant Banking/Financial industries experience.
- Experience working within a relationship Review/AML or KYC Environment.
- Experience working within a digital bank and with Microsoft Office.
Escalations Team Lead in Edinburgh employer: hackajob
J.P. Morgan is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where diversity and inclusion are at the forefront. As an Escalations Team Lead, you will benefit from comprehensive training, clear performance targets, and the opportunity to collaborate with senior management, all while working in a prestigious financial institution known for its commitment to excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Escalations Team Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at J.P. Morgan on LinkedIn. A friendly chat can give us insider info about the Escalations Team and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on KYC/AML regulations. We want to show that we know our stuff and can handle those tricky questions about red flags and decision-making processes.
✨Tip Number 3
Practice our STAR technique for answering behavioural questions. We need to highlight our past experiences in managing teams and solving problems effectively, so let’s get those stories ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Escalations Team Lead in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Escalations Team Lead role. Highlight your management experience and any relevant KYC/AML knowledge to show us you’re the perfect fit!
Showcase Your Communication Skills:Since excellent communication is key in this role, use clear and concise language in your application. We want to see how you can articulate your thoughts effectively, just like you would with stakeholders.
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can think critically and provide solutions, especially in high-pressure situations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at hackajob
✨Know Your Stuff
Make sure you brush up on your KYC and AML knowledge. Understand the red flags and the processes involved in escalations. Being able to discuss these topics confidently will show that you're the right fit for the Escalations Team Lead role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or coached individuals in the past. Highlight your ability to set performance targets and conduct reviews, as this is crucial for the role. Use specific scenarios to demonstrate your leadership style.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be summarising cases for senior stakeholders, being able to communicate complex information simply is key. Consider doing mock interviews to refine your communication skills.
✨Be a Problem Solver
Think of instances where you've identified issues and proposed effective solutions. The interviewers will want to see your analytical skills in action, so come prepared with examples that showcase your critical thinking and decision-making abilities.
