At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for end users in a dynamic office environment.
- Company: Join DXC Technology, a leader in IT services with a focus on collaboration and inclusion.
- Benefits: Enjoy flexible work arrangements, a supportive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team that values your unique perspective and encourages your development.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Strong communication skills and a passion for learning are essential; experience in IT support is a plus.
The predicted salary is between 30000 - 40000 € per year.
Location: Onsite Edinburgh
Your role
We are currently looking for a highly customer‑focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support one of our key clients. You’ll be technically competent, an excellent communicator, keen to learn, and capable of thriving in a fast‑paced, highly regulated environment. In this role, you’ll support end‑user desktops and connected devices across office environments, as well as provide Hands & Eyes support for local infrastructure including network, server, and printing hardware.
What you’ll be doing
- Working on behalf of DXC Technology to deliver high‑quality Deskside Support services
- Providing a wide range of deskside support to end users in office environments
- Resolving incidents accurately and efficiently within agreed SLAs and targets
- Maintaining a strong commitment to service quality and excellent customer experience
- Taking ownership of tickets escalated from the Service Desk and other resolver teams
- Working independently or as part of a small on‑site team, prioritising incidents, requests, and escalations effectively
- Building trusted relationships within the client environment
- Ensuring all activity is accurately documented in line with ITIL best practice
- Creating and maintaining Knowledge Base articles to support continuous improvement
- Working safely and securely, adhering to DXC health & safety training, policies, and procedures
- Following all IT Asset Management processes and controls
- Building and deploying PCs, patching network points, troubleshooting printer issues, and supporting standard software packages
- Carrying out ad‑hoc IT tasks with a positive, "can‑do" attitude
- Providing Hands & Eyes support in comms rooms and technical areas, including feedback to offshore teams
- Continually learning new skills and processes to broaden your support capability
What you’ll bring
Essential Skills And Experience
- A strong willingness to learn and take on new challenges
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively within small and global teams
- Experience in a Deskside / Desktop Support role
- Strong software and hardware troubleshooting skills
- Experience supporting Windows operating systems
- Experience supporting Microsoft Office and Office 365
- Experience working in a regulated, ITIL‑based support environment using ticketing systems
- Good understanding of network infrastructure (switches, routers, access points, patching)
- Experience supporting server hardware, including racking and Hands & Eyes activities
- Printer hardware support experience
- Flexibility to support essential out‑of‑hours work when required
Our Commitment to Inclusion
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive and accessible environment for everyone. We actively encourage applications from candidates with disabilities and from under‑represented groups. If you require any reasonable adjustments during the recruitment process or in the workplace, we will work with you to support your needs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Deskside Support Engineer - Edinburgh employer: hackajob
At DXC Technology, we pride ourselves on being an excellent employer, offering a dynamic work culture that values collaboration and inclusivity. Our Edinburgh location provides a supportive environment where Deskside Support Engineers can thrive, with ample opportunities for professional growth and development in a fast-paced, regulated setting. We are committed to employee wellbeing and offer flexibility to accommodate individual work styles, ensuring that our team members feel valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer - Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about solving IT issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview. We want to see how you think on your feet!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and serious about the role. Ask about the team dynamics or the types of challenges you might face as a Deskside Support Engineer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our team at DXC Technology.
We think you need these skills to ace Deskside Support Engineer - Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that genuine interest in solving problems and helping others. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight your relevant experience in deskside support and any specific skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we appreciate good communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and Microsoft Office. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just a talker but someone who can get their hands dirty when it comes to tech.
✨Communicate Clearly and Confidently
Since this role is all about customer support, practice your communication skills. Think about how you would explain complex IT issues to someone who isn’t tech-savvy. Clear, concise communication can set you apart from other candidates, so don’t underestimate its importance!
✨Show Your Problem-Solving Skills
Prepare some examples of how you've tackled IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your ability to think on your feet and provide effective solutions under pressure.
✨Emphasise Your Willingness to Learn
This role requires a keen interest in learning new skills. Be ready to discuss how you keep up with the latest tech trends or any additional training you've pursued. Showing that you're proactive about your professional development will resonate well with interviewers looking for a candidate who can grow with the company.
