At a Glance
- Tasks: Provide on-site desktop support and troubleshoot IT issues for end users.
- Company: Join hackajob, collaborating with DXC Technology to connect tech talent with exciting opportunities.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Other info: Work at Nissan Motor Manufacturing in Sunderland, with flexible shift patterns.
- Why this job: Be part of a dynamic environment where your problem-solving skills make a real impact.
- Qualifications: 3-4 years of experience in IT support, with strong knowledge of Windows and Microsoft 365.
The predicted salary is between 28800 - 43200 € per year.
hackajob Sunderland, England, United Kingdom
hackajob Sunderland, England, United Kingdom
2 days ago Be among the first 25 applicants
hackajob is collaborating with DXC Technology to connect them with exceptional tech professionals for this role.
Role Overview
We are looking for customer-focused and enthusiastic senior deskside support engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
An exciting opportunity has arisen to support one of our customers in Washington, Sunderland. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).
Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.
Detailed Job Description
Requirements & Responsibilities:
- Fully site-based role.
- Must be able to deal directly with clients in a friendly and highly confident manner.
- Maintain good working relationship with key stakeholders and support teams.
- Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
- Experience with VIP support and engagement.
- Troubleshoot known and unknown software issues related to Windows platforms.
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
- Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well
- Site process documentation and knowledgebase article management. as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
- Knowledge of current and past Microsoft windows operating systems
- Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
- Experience in Windows imaging techniques (Network & Local)
- Microsoft Active Directory & Azure Active Directory knowledge
- Remote desktop support tools
- Desktop/printer configurations
- Excellent interpersonal & communication skills
- Must be able to work independently and part of a team.
- Experience and technical knowledge of IT, PC’s / peripherals, and their architecture
- Break fix, IMACs, Incidents, Projects
- Experience with Ticket Management
- Comfortable with liaising and working alongside 3rd Parties.
- Display flexibility and the ability to manage your day effectively.
- Clean Driving license.
- 3 - 4 years’ experience supporting Windows environment
- Windows certification
Nissan Motor Manufacturing Limited (UK)
Washington Road
Sunderland
SR5 3NS
Hours Worked
7.5 Hours, Predominantly, 08:00 - 16:00 (half hour lunch break)
Any Shift Pattern
Possible requirement to work 7.5 hour shift, between the hours of 07:00 - 18:00
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Software Development
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#J-18808-LjbffrDesktop Support Engineer in Sunderland employer: hackajob
At DXC Technology, we pride ourselves on fostering a collaborative and inclusive work environment where employees are encouraged to grow and develop their skills. Located in Sunderland, our team enjoys a supportive culture that values customer focus and technical excellence, offering opportunities for professional advancement and the chance to work with cutting-edge technology in a dynamic setting. Join us to be part of a company that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Sunderland
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows imaging techniques. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since this role requires direct interaction with clients, being able to convey technical information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of DXC Technology or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved IT issues or provided exceptional support. Having specific anecdotes ready will showcase your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Desktop Support Engineer in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in desktop support, particularly with Windows operating systems and Microsoft 365. Use specific examples of how you've solved IT issues in the past.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and mention your customer-focused approach. Discuss your communication skills and how you can effectively collaborate with IT support teams.
Showcase Technical Skills:Clearly list your technical competencies, such as experience with desktop configurations, troubleshooting hardware/software issues, and familiarity with remote desktop support tools. This will demonstrate your suitability for the role.
Proofread Your Application:Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a Desktop Support Engineer.
How to prepare for a job interview at hackajob
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially regarding Windows operating systems and Microsoft 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Excellent Communication
Since this role involves direct interaction with clients, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully communicated complex IT issues to non-technical users.
✨Highlight Your Customer Service Experience
This position requires a customer-focused approach. Prepare to share specific instances where you went above and beyond to assist a user or resolve an issue, showcasing your ability to maintain a positive relationship with clients.
✨Prepare for Team Collaboration Questions
As collaboration with wider IT support teams is essential, think of examples that demonstrate your ability to work effectively within a team. Be ready to discuss how you handle conflicts or differing opinions in a professional setting.
