At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for end users in a dynamic office environment.
- Company: Join DXC Technology, a leader in IT services with a focus on collaboration and inclusion.
- Benefits: Competitive salary, flexible work options, and a commitment to your professional growth.
- Other info: Be part of a diverse team that values inclusion and personal development.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Strong communication skills and a passion for learning new tech solutions.
The predicted salary is between 30000 - 40000 € per year.
Location: Onsite Edinburgh
Your role
We are currently looking for a highly customer‑focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support one of our key clients. You’ll be technically competent, an excellent communicator, keen to learn, and capable of thriving in a fast‑paced, highly regulated environment. In this role, you’ll support end‑user desktops and connected devices across office environments, as well as provide Hands & Eyes support for local infrastructure including network, server, and printing hardware.
What you’ll be doing
- Working on behalf of DXC Technology to deliver high‑quality Deskside Support services
- Providing a wide range of deskside support to end users in office environments
- Resolving incidents accurately and efficiently within agreed SLAs and targets
- Maintaining a strong commitment to service quality and excellent customer experience
- Taking ownership of tickets escalated from the Service Desk and other resolver teams
- Working independently or as part of a small on‑site team, prioritising incidents, requests, and escalations effectively
- Building trusted relationships within the client environment
- Ensuring all activity is accurately documented in line with ITIL best practice
- Creating and maintaining Knowledge Base articles to support continuous improvement
- Working safely and securely, adhering to DXC health & safety training, policies, and procedures
- Following all IT Asset Management processes and controls
- Building and deploying PCs, patching network points, troubleshooting printer issues, and supporting standard software packages
- Carrying out ad‑hoc IT tasks with a positive, 'can‑do' attitude
- Providing Hands & Eyes support in comms rooms and technical areas, including feedback to offshore teams
- Continually learning new skills and processes to broaden your support capability
What you’ll bring
Essential Skills And Experience
- A strong willingness to learn and take on new challenges
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively within small and global teams
- Experience in a Deskside / Desktop Support role
- Strong software and hardware troubleshooting skills
- Experience supporting Windows operating systems
- Experience supporting Microsoft Office and Office 365
- Experience working in a regulated, ITIL‑based support environment using ticketing systems
- Good understanding of network infrastructure (switches, routers, access points, patching)
- Experience supporting server hardware, including racking and Hands & Eyes activities
- Printer hardware support experience
- Flexibility to support essential out‑of‑hours work when required
Our Commitment to Inclusion
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive and accessible environment for everyone. We actively encourage applications from candidates with disabilities and from under‑represented groups. If you require any reasonable adjustments during the recruitment process or in the workplace, we will work with you to support your needs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Deskside Support Engineer - Edinburgh employer: hackajob
At DXC Technology, we pride ourselves on being an excellent employer, offering a dynamic work culture that values collaboration and inclusivity. Our Edinburgh team thrives in a supportive environment where continuous learning is encouraged, and employees have the opportunity to grow their technical skills while delivering high-quality IT support. With a strong commitment to service excellence and a focus on employee wellbeing, we provide a rewarding workplace for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer - Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT issues, brush up on common problems and solutions. You can even set up a mock environment at home to test your skills and get comfortable explaining your thought process.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about joining the team and ready to take that next step.
We think you need these skills to ace Deskside Support Engineer - Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Engineer role. Highlight your troubleshooting skills, customer service experience, and any relevant IT certifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team. Be sure to mention specific examples of how you've resolved issues in the past.
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively with end users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and Microsoft Office. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just a talker but someone who can get their hands dirty when it comes to IT problems.
✨Communicate Clearly and Confidently
As a Deskside Support Engineer, you'll need to communicate effectively with end users. Practice explaining technical concepts in simple terms. During the interview, focus on your ability to listen and respond clearly to questions, demonstrating your excellent verbal communication skills.
✨Show Your Customer-Focused Attitude
Highlight your commitment to providing excellent customer service. Share examples of how you've built relationships with clients or colleagues in previous roles. This will help demonstrate that you understand the importance of a positive customer experience in a support role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common IT issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process and showcase your ability to work under pressure.
