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- Tasks: Empower teams to optimise processes and enhance partner delivery experiences.
- Company: Wise, a global tech company revolutionising money management.
- Benefits: Inclusive culture, competitive salary, and opportunities for growth.
- Why this job: Join us to drive impactful change in the world of finance.
- Qualifications: Experience in tech environments and strong process improvement skills.
- Other info: Diverse team with a global mindset, celebrating differences.
The predicted salary is between 36000 - 60000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
As a Delivery Enablement Manager for Wise Platform, your mission is to empower our partner-facing team of Solution Engineers, Presales Consultants and Implementation Managers to do their best work. You will be an operational strategist and process architect, responsible for designing, implementing, and optimising the processes, tools, knowledge, and data that underpin our partner onboarding journey. Working alongside a skilled Delivery Enablement team, you will reduce friction, improve predictability, and ensure we can deliver a world-class experience to our partners faster and more effectively.
What You’ll Do
- Process Optimisation: Map the end-to-end partner delivery lifecycle, from technical pre-sales and solution design to implementation and go-live. Identify bottlenecks and drive initiatives to improve the efficiency and quality of our implementations.
- Develop & Standardise Knowledge: Create, refine, and maintain a library of implementation guides, best-practice guides, project templates, and collateral, acting as the ultimate good-practice champion for the team. Ensure the team has a clear, repeatable process for different partner segments and use cases.
- Tooling & Systems Management: Improve the toolkit our Delivery Team uses every day. Evaluate and implement ways to automate tasks and improve reporting.
- Performance Metrics & Reporting: Iterate on and track key performance indicators (KPIs) for the delivery function. You will be responsible for distilling data into actionable insights for the team and leadership, encouraging actions that drive performance.
- Own Team Cadence & Rituals: Define, own, and facilitate the key operational rituals that make the team run effectively, such as pipeline reviews, project retrospectives, and knowledge-sharing sessions.
- Training & Onboarding: Provide the right knowledge and guidance to new hires within the Delivery Team and design ongoing training programs.
- Drive Change Management: Act as a change leader within the team. Manage rollout of new processes and tools.
- Cross-Functional Alignment: Serve as a key link between the Delivery Team and other functions across Wise and Wise Platform.
Qualifications
- Proven Tech Experience: A strong background in a technology environment (SaaS, PaaS, or Fintech). You understand the dynamics of a client-facing delivery or post-sales organisation.
- Operational Excellence: Demonstrable experience in a role focused on process improvement and operational efficiency, such as Sales Operations, Revenue Operations, Professional Services Operations, or as an Implementation Manager.
- Expertise in Change Management: Ability to introduce, manage, and embed new processes and systems within a client-facing team.
- Process-Oriented Mindset: Natural systems thinker who excels at mapping complex processes.
- Data-Driven Approach: Highly analytical and comfortable using data. Experience with CRM (e.g., Salesforce) and project management tools is essential.
- Strong Stakeholder Management: Build trust and influence across teams and levels.
- Global Mindset: Experience working effectively across a distributed, global team in different time zones.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
Delivery Enablement Manager - WISE Platform employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Enablement Manager - WISE Platform
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wise on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Wise's mission and values. Show us how your experience aligns with our goals, especially in process optimisation and operational excellence. We love candidates who are passionate about making money management easier for everyone!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved processes or driven change in previous roles. We want to hear about your successes and how you can bring that magic to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Wise family.
We think you need these skills to ace Delivery Enablement Manager - WISE Platform
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in tech environments, especially in roles focused on process improvement. We want to see how your skills align with our mission at Wise!
Showcase Your Data Skills: Since we’re all about being data-driven, don’t forget to mention any experience you have with CRM tools like Salesforce or project management software. Share examples of how you've used data to drive performance improvements.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working at Wise!
How to prepare for a job interview at hackajob
✨Know Your Processes
Familiarise yourself with the end-to-end partner delivery lifecycle. Be ready to discuss how you would identify bottlenecks and improve efficiency. This shows you understand the role's core responsibilities and are proactive about process optimisation.
✨Showcase Your Data Skills
Prepare examples of how you've used data to drive performance in previous roles. Discuss specific KPIs you've tracked and how your insights led to actionable changes. This will demonstrate your analytical mindset and ability to make data-driven decisions.
✨Emphasise Change Management Experience
Be ready to share your experiences in managing change within a team. Talk about how you've successfully rolled out new processes or tools, and the impact it had on team performance. This is crucial for the Delivery Enablement Manager role.
✨Build Rapport with Stakeholders
Think of examples where you've built trust and influenced stakeholders across different teams. Highlight your communication skills and how you ensure alignment between functions. This will show that you can effectively serve as a link between the Delivery Team and other departments.
