At a Glance
- Tasks: Manage data platforms, ensuring reliability and performance while driving continuous improvement.
- Company: Join QBE, a forward-thinking company focused on data and AI innovation.
- Benefits: Enjoy 30 days holiday, flexible working options, and a generous pension plan.
- Other info: Great opportunities for career growth and development in a supportive team.
- Why this job: Be at the forefront of data technology, making a real impact in a dynamic environment.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement. The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your New Role
- Own the end‑to‑end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‑party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
About You
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‑party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‑paced environments.
- Strong communication skills with the ability to engage technical and non‑technical stakeholders.
- A pragmatic, customer‑focused approach with a strong commitment to operational excellence.
Skills
- Analytical Thinking
- Application Development
- Commercial Acumen
- Critical Thinking
- Intentional collaboration
- Managing performance
- Platform Management
- Prioritization
- Process Improvements
- Product Management
- Reliability Engineering
- Resource Planning
- Risk Management
- Software Development Life Cycle (SDLC) Methodologies
- Stakeholder Management
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Application Close Date: 29/05/2026 11:59 PM
Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Data Platforms Service Delivery Manager employer: hackajob
QBE Europe is an exceptional employer, offering a dynamic work environment in London where innovation meets flexibility. With a strong commitment to employee growth, QBE provides extensive benefits including 30 days of holiday, a generous pension plan, and flexible working arrangements that support a healthy work-life balance. Join a culture that values operational excellence and collaboration, ensuring you thrive while contributing to the modernisation of data and AI platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Data Platforms Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around service delivery and platform management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to connect directly with us. It shows you're serious about joining the team!
We think you need these skills to ace Data Platforms Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Platforms Service Delivery Manager role. Highlight your experience in service delivery and operations, especially within data or technology platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to manage service delivery and work with stakeholders effectively.
Showcase Your Communication Skills:Strong communication is key in this role. In your application, make sure to highlight instances where you've successfully engaged with both technical and non-technical stakeholders. We love seeing how you can bridge the gap between different teams!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at hackajob
✨Know Your Data Inside Out
Make sure you understand the data platforms and analytics tools that QBE uses. Familiarise yourself with their service delivery processes, SLAs, and OLAs. This will help you speak confidently about how you can manage and improve these services.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled incidents or service requests in previous roles. Highlight your experience with incident, problem, and change management, as well as how you’ve collaborated with vendors to resolve issues effectively.
✨Communicate Clearly and Effectively
Practice explaining complex technical concepts in simple terms. You’ll need to engage both technical and non-technical stakeholders, so being able to communicate clearly is key. Think about how you can demonstrate this during the interview.
✨Demonstrate a Customer-Focused Mindset
Be ready to discuss how you prioritise user experience and operational excellence. Share specific examples of how you've driven continuous improvement in past roles, and how you plan to bring that same focus to QBE's data platforms.
