At a Glance
- Tasks: Support players via phone and live chat, solving problems and delivering great experiences.
- Company: Join tombola, the UK's largest online bingo site with a vibrant international team.
- Benefits: Flexible part-time hours, remote work, and opportunities for career growth.
- Other info: Dynamic role with no two days the same, perfect for those who love variety.
- Why this job: Be part of a fun, innovative company that values community and customer care.
- Qualifications: Fluent in Italian, with strong problem-solving and communication skills.
The predicted salary is between 24960 - 28000 £ per year.
UK Remote Permanent | Part-time | 32 hours per week At tombola, we're the UK's largest online bingo site, and we've grown into an international brand with teams across several countries, including Italy.
We're known for innovation, community, and delivering brilliant customer experiences.
We create all our games in-house, genuinely care about our players, and our Customer Experience team sits right at the heart of everything we do.
We're looking for flexible, proactive, people-first Customer Service Advisors with excellent Italian language skills who enjoy variety, love solving problems, and are excited by the opportunity to build a career with us.
What you'll be doing No two days are the same in this role.
One moment you could be supporting a player through live chat, the next you might be on the phone helping resolve an issue, celebrating a big win, or welcoming a brand-new player to tombola.
You'll be: Supporting players through both phone and live chat.
Finding the right solution for every customer by listening, investigating and problem solving.
Reviewing customer identification as part of onboarding new players.
Helping to keep tombola a safe and responsible place to play by supporting our safer gambling processes.
Delivering an awesome customer experience with every interaction.
You'll be supporting our It...
Customer Service Advisor - Italian Speaking employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Italian Speaking
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like hackajob and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at hackajob and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Italian Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and hackajob.
Get Familiar with Our Brand:Before applying, take some time to learn about hackajob and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at hackajob
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress hackajob.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which hackajob will surely appreciate.
