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- Tasks: Manage customer service excellence and oversee the cessation of Gamma products.
- Company: Join Gamma, a dynamic leader in Unified Communications with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in customer service, strong attention to detail, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Gamma to connect them with exceptional professionals for this role.
A Bit About Us
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
About The Role
The Customer Fulfilment team is the beating heart of the end-to-end customer delivery journey and is critical to the success of any order passing through the organisation. The Cease Squad Customer Operations Executives are committed to ensuring our customers experience service excellence throughout their lifecycle – even when removing services with us. The role requires the coordination of cessation of all Gamma products and services as required by our customers and covers the process from end to end including acceptance on the request, commercial and contractual impacts, customer communications, provisioning/supplier management, billing cessation, application of charges, revenue assurance and overall governance and reporting. This busy role is a key part of a wider team within Gamma which will see you work hybrid, with three days per week in our office in Glasgow.
What will you be doing day-to-day?
- Overseeing the cessation of a broad product set
- Ensuring all customer account information is detailed and accurate in order to manage the cessation correctly
- Manage the journey end to end, liaising with colleagues (engineering, billing etc) and 3rd parties alike
- Interacting with customers throughout the journey, ensuring they understand the cessation process, taking them through checkpoints and informing them once provision and billing has ended.
- Confirming cessations are completed and billing is adjusted accordingly
- Continuously improving performance through KPI tracking and collaboration with Quality Assurance
What You’ll Need
- Experience of working in an administrative and/or customer service environment
- Strong attention to detail and accuracy in data entry and communication
- Excellent written and verbal communication skills
- A proactive, organised, self‑motivated approach with the ability to manage your own workload
- Confidence working independently and collaboratively within a team
- Customer‑focused with a positive attitude and a strong sense of ownership
- Competent user of Excel and general MS Office tools
What do we offer you?
At Gamma, we believe in work‑life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours. Your well‑being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That’s why we offer tax‑efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
A few things to note
Unfortunately, we can’t offer visa sponsorship or relocation support for this role. This role is hybrid, with three days per week from our office in Glasgow. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.
Customer Operations Executive employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive
✨Tip Number 1
Get to know Gamma! Research their values, culture, and the specifics of the Customer Operations Executive role. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about how your past experiences align with the responsibilities of the role, especially around managing customer journeys and ensuring service excellence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Executive role. Highlight relevant experience in customer service and administration, and don’t forget to showcase your attention to detail and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with Gamma’s mission. Keep it concise but impactful – we want to see your personality!
Showcase Your Skills: In your application, be sure to highlight your proficiency with Excel and MS Office tools. Mention any specific examples where you’ve used these skills to improve processes or enhance customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gamma!
How to prepare for a job interview at hackajob
✨Know Your Stuff
Before the interview, make sure you understand Gamma's services and the role of a Customer Operations Executive. Familiarise yourself with Unified Communications as a Service (UCaaS) and how it impacts customer experience. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent written and verbal communication skills. Practice explaining complex processes simply and clearly, as you might need to do this during the interview. Use examples from your past experiences to highlight how you've effectively communicated with customers.
✨Highlight Attention to Detail
Attention to detail is crucial for managing customer accounts and ensuring accurate data entry. Bring examples of how you've successfully managed details in previous roles, whether through tracking KPIs or ensuring accuracy in communications. This will reassure the interviewers that you can handle the responsibilities of the position.
✨Emphasise Team Collaboration
Gamma values collaboration, so be ready to discuss how you've worked effectively within a team. Share specific instances where you’ve liaised with colleagues or third parties to achieve a common goal. This will demonstrate your ability to thrive in a dynamic environment and contribute positively to the team.