At a Glance
- Tasks: Support Polish customers with holiday bookings and resolve their queries across various channels.
- Company: Join loveholidays, a trailblazing company transforming travel experiences.
- Benefits: Enjoy discounted holidays, generous leave, and a personalised training budget.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be the voice of loveholidays in Poland and make a real impact on customer experiences.
- Qualifications: Fluent in Polish and English, with strong customer service and social media skills.
The predicted salary is between 25000 - 30000 £ per year.
At loveholidays – we trailblaze together. We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unforgettable value for their next getaway. Our Customer Experience team leads cutting‑edge innovation and shapes how millions book their holidays.
The Impact You’ll Have
The Customer Experience Agent is critical for our launch in Poland. You will be the voice of the company, providing dedicated support for outbound transactions before, during, and after holidays. You’ll build and maintain customer trust in Poland, ensuring exceptional service quality and driving cultural and market knowledge across the wider business.
Your Day‑to‑Day
- Customer Support & Escalations
- Outbound Transaction Management – proactively manage and resolve issues related to pre‑booked package holiday components for Polish customers (flights, hotels, transfers, etc.).
- Social Media Engagement – act as the primary responder for customer inquiries and engagement across Facebook, Twitter and, as the market grows, new channels.
- Complaint Resolution – serve as the final escalation channel, handling complex customer complaints efficiently and empathetically, including outbound calling when necessary.
- Marketing, Content & Tech Support
- Market Insight – support the Marketing team with customer trend insights and share knowledge of Polish market motivations.
- Content & Quality Assurance – assist content teams with expert translations and vet internal and customer‑facing documents for correct spelling and grammar.
- Chatbot Training – collaborate with the Tech team to train the chatbot Sandy, helping it communicate fluently in Polish.
Your Skillset
- Language Fluency (essential): Native or near‑native Polish and excellent verbal and written English.
- Communication & Negotiation – exceptional verbal skills for professional outbound calls on sensitive escalations.
- Customer Service Experience – previous high‑volume customer service or contact centre experience, preferably in travel.
- Social Media Proficiency – proven experience managing public customer interactions via Facebook and Twitter.
- Attention to Detail – meticulous proofreading, translation and data entry for content accuracy.
- Strong Technical Abilities – proficient in web‑based applications for hotel suppliers, airlines and internal systems.
- Adaptability – ability to multitask, prioritise, manage time in fast‑paced settings and shift to inbound transactions if required.
Desirable
- Fluency in German.
Perks Of Joining Us
- Company pension contributions at 5%
- Individualised training budget for on‑the‑job learning
- Discounted holidays for you, your family and friends
- 25 days holidays per annum (plus 8 public holidays), increasing by 1 day every second year up to 30 days
- Enhanced maternity/paternity leave
- Cycle‑to‑work scheme, season ticket loan and eye care vouchers
Customer Experience Agent - Poland Market employer: hackajob
At loveholidays, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Experience Agent for the Poland market, you will play a pivotal role in shaping customer interactions while enjoying a range of benefits including generous holiday allowances, individualised training budgets, and discounted travel opportunities. Join us in our mission to revolutionise holiday booking and experience unparalleled growth and support in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Agent - Poland Market
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Agent - Poland Market
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hackajob:Your cover letter is your chance to shine! Tell us why you want to work at hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hackajob!
How to prepare for a job interview at hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
