At a Glance
- Tasks: Create engaging customer communications and support user events across various channels.
- Company: Join System C, a British tech company transforming health and care outcomes.
- Benefits: Flexible benefits, development opportunities, and a chance to make a real impact.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Be part of a supportive team making a difference in health and care.
- Qualifications: Experience in B2B marketing or communications, strong writing skills, and project management.
The predicted salary is between 30000 - 40000 £ per year.
This is a 6‑month fixed term contract, for maternity cover. At System C, we are on a mission to connect and transform health and care outcomes through market‑leading software. As a proud British business, we work closely with our customers to ensure they feel informed, engaged, and supported throughout their journey with us.
We are looking for a Customer Communications Executive to join our Brand and Communications team on a 6‑month fixed term contract. This is an opportunity for someone who enjoys working across channels, building relationships, and turning complex information into clear, customer‑focused communications.
The role
Reporting to the Director of Brand and Communications, you will help deliver and measure our customer communications programme across email, events, and community channels. You will work closely with colleagues across product management, support, and professional services to ensure our communications are relevant, timely, and valuable.
What You Will Be Doing
- Maintaining a regular customer communications programme that supports engagement and retention across the customer lifecycle.
- Creating clear, customer‑focused content by gathering information, writing, and publishing across relevant channels.
- Promoting customer stories internally and externally to support advocacy and shared learning.
- Supporting the planning and delivery of customer‑focused user events, both online and face to face.
- Developing and maintaining customer data within Salesforce, including preference centres and reference site tracking.
- Contributing to our customer advocacy programme by building trusted relationships with key customers.
- Supporting campaign measurement through regular reporting and insight.
- Playing a role in the development of a new community platform for the System C user community.
What You Will Bring
- Strong experience in a B2B marketing or communications role, technology experience is helpful but not essential.
- Strong written and verbal communication skills, with hands‑on experience producing marketing content.
- Experience using Marketo or a similar marketing automation platform.
- The ability to manage projects and deliver results to agreed timescales.
- A proactive, positive approach, with strong attention to detail and quality.
- A collaborative mindset and comfort working in a fast‑changing environment.
Why join System C
You will be part of a supportive, values‑led organisation that encourages ownership, teamwork, and continuous improvement. We offer flexible benefits, development opportunities, and the chance to make a meaningful impact in health and care. Apply today to be part of a team that is doing the right thing for customers, colleagues, and communities.
Customer Communications Executive (Fixed-term Contract) employer: hackajob
At System C, we pride ourselves on being a supportive and values-led organisation that fosters teamwork and continuous improvement. As a Customer Communications Executive, you will enjoy flexible benefits and ample development opportunities while making a meaningful impact in the health and care sector. Join us to be part of a dynamic team dedicated to enhancing customer engagement and transforming health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Executive (Fixed-term Contract)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like hackajob.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like hackajob. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Communications Executive (Fixed-term Contract)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to hackajob.
How to prepare for a job interview at hackajob
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in hackajob's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services hackajob offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
