At a Glance
- Tasks: Answer queries about the ID Pass scheme and provide top-notch customer service.
- Company: Join Heathrow, a leading airport with a commitment to excellence.
- Benefits: Gain valuable experience, receive full training, and enjoy a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be part of a crucial team ensuring security and compliance at one of the world's busiest airports.
- Qualifications: Customer service experience is essential; a proactive attitude is a must.
The predicted salary is between 30000 - 40000 € per year.
hackajob is collaborating with Heathrow to connect them with exceptional professionals for this role.
Answering stakeholder queries received by Phone/Email/CRM software in reference to all matters relating to the ID Pass scheme membership at Heathrow. These queries are usually sent in from Authorised Signatories/Nominated officers of companies either already on the ID Pass scheme or looking to be part of it. These stakeholders are often senior managers in their respective organisation hence it is critical to ensure the standard of ID Centre responses needing to be of a high quality and consistent.
Liaising with stakeholders in reference to queries around ID Pass scheme Onboarding/ Access control/ Contract validation and extensions includes verifying the eligibility of corporate entities to join the ID Pass scheme in line with the requirements set out by ID Centre and identifying fraudulent attempts to provide contracts to extend/join the ID pass scheme at Heathrow.
Responsibilities:- To provide excellent customer service to all customers and stakeholders - Primarily over the phone and CRM software however some face to face interaction is necessary where required.
- Maintaining exceptional professional standards always in all the communication they carry out - this includes phone conversations.
- To support our authorised signatories and Nominated officers in their journey navigating the ID Pass scheme at LHR.
- Ensuring compliance checks are conducted and passes are issued including elements of assurance checks on the activity which need to be reported to a relevant manager.
- Attention to detail to ensure that data is checked and inputted accurately into the Heathrow IT required standard.
- Experience working in a customer service environment essential.
- Must demonstrate a proactive approach to customer service always.
- Knowledge of DfT and Heathrow Security Standards desirable. Full training will be given.
- Must be able to work under pressure within a fast-paced environment whilst delivering excellence in service to customers and staff.
Customer Care - Identity Management Officer employer: hackajob
Heathrow is an exceptional employer that prioritises employee growth and development, offering comprehensive training and support to ensure you excel in your role as a Customer Care - Identity Management Officer. With a commitment to maintaining high professional standards and a collaborative work culture, you'll be part of a dynamic team dedicated to providing outstanding service to stakeholders. Located at one of the world's busiest airports, you'll enjoy unique advantages such as exposure to diverse challenges and opportunities within a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care - Identity Management Officer
✨Tip Number 1
Get to know the company! Research Heathrow and their ID Pass scheme. Understanding their values and operations will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with senior managers, it's crucial to convey information clearly and professionally. Role-play with a friend or use our resources to sharpen your phone etiquette.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky questions or complaints. This will help you feel more confident during interviews and demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! We make it easy for you to connect with opportunities at Heathrow. Plus, it shows you're serious about landing the job and want to be part of our community.
We think you need these skills to ace Customer Care - Identity Management Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care - Identity Management Officer role. Highlight your experience in customer service and any relevant knowledge of security standards, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since you'll be dealing with senior managers and stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect the high standards we expect at Heathrow.
Highlight Attention to Detail:In this role, attention to detail is key. Make sure to mention any experiences where you've had to check data or ensure compliance, as this will reassure us that you can handle the responsibilities of the position.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you'll have access to all the latest updates about the role.
How to prepare for a job interview at hackajob
✨Know Your Stuff
Make sure you understand the ID Pass scheme inside out. Familiarise yourself with the key processes, eligibility criteria, and compliance checks. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or queries, especially under pressure. This will demonstrate your proactive approach and ability to maintain high standards.
✨Practice Professional Communication
Since you'll be dealing with senior managers, it's crucial to communicate clearly and professionally. Practice your phone etiquette and email responses. You might even want to role-play with a friend to get comfortable with the kind of interactions you'll have.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You could mention specific instances where your meticulousness made a difference, especially in data entry or compliance checks. This will reassure them that you can handle the accuracy required for the role.
