At a Glance
- Tasks: Lead customer insights and turn data into actionable recommendations for the business.
- Company: Join Domino’s, a leading brand in the e-commerce space with a focus on innovation.
- Benefits: Hybrid work model, career growth opportunities, and recognition for your contributions.
- Other info: Supportive environment with a focus on leadership development and team collaboration.
- Why this job: Make a real impact by shaping customer experiences and driving business performance.
- Qualifications: Strong SQL skills, experience with large datasets, and a background in analytics.
The predicted salary is between 45000 - 55000 £ per year.
At Domino’s, your skills, ideas and judgement really matter. As our Customer & Consumer Analytics Manager, you’ll play a key role in how we understand customers, spot opportunities and turn insight into action across the business. You’ll help shape decisions, guide a team, and improve how we use data to deliver a better experience for customers and stronger performance across the UK & Ireland. You’ll be based in Manchester or Milton Keynes, working in a hybrid way with 1–2 days a week in the office.
What You’ll Bring
- Strong SQL skills and experience working with large datasets.
- Experience building dashboards and reporting in tools such as Power BI, Tableau or similar.
- A background in customer, consumer or commercial analytics, ideally in an e-commerce or digitally led environment.
- Experience managing or mentoring people, with the confidence to set priorities, coach others and maintain high standards.
- The ability to communicate complex insight clearly to both technical and non-technical audiences.
What You’ll Be Doing
- Lead customer, consumer and market insight across the UK & Ireland business, turning findings into actionable recommendations for Marketing, Digital, Product and Operations.
- Own SQL-led analysis, customer segmentation, behavioural modelling and dashboard development, helping senior stakeholders track performance and spot opportunities earlier.
- Manage and develop a team of analysts, setting priorities, coaching great work and building a culture of curiosity, evidence-based thinking and analytical quality.
How We Will Support You
- A clear induction and support from your manager and team, so you can quickly get to grips with the role, the priorities and how your work connects to the bigger picture.
- Opportunities to deepen your expertise, build leadership capability and grow your career in a role with real visibility across the business.
- The space to shape how insight is delivered, improve ways of working, and bring forward ideas that help us make better decisions.
- Recognition for great work, whether that’s everyday appreciation or bigger moments through things like our Domi Awards.
Customer Analytics & Insights Manager employer: hackajob
At Domino's, we pride ourselves on fostering a dynamic and inclusive work culture where your insights and leadership can truly shine. As a Customer Analytics & Insights Manager based in Manchester or Milton Keynes, you'll benefit from a hybrid working model, comprehensive support for your professional growth, and the opportunity to make a tangible impact on our customer experience across the UK & Ireland. Join us to be part of a team that values curiosity, innovation, and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analytics & Insights Manager
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like hackajob!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Customer Analytics & Insights Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at hackajob, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at hackajob
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with hackajob’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
