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For Companies At a Glance
- Tasks: Lead the creation of a customer-facing app and drive its strategy.
- Company: Join British Airways Holidays, where we create unforgettable travel experiences.
- Benefits: Enjoy 26 days holiday, flexible hours, and travel discounts from day one.
- Why this job: Shape new products in a dynamic environment and see your impact.
- Qualifications: Experience in product leadership and agile environments is essential.
- Other info: Collaborate with a supportive team and grow your career with us.
The predicted salary is between 36000 - 60000 £ per year.
Overview
hackajob is collaborating with British Airways to connect them with exceptional tech professionals for this role. British Airways Holidays — Come and be part of our next adventure. Hybrid – Crawley (2 days p/w). At British Airways Holidays, we don’t just sell holidays — we create memories. Whether it’s handpicked hotels, curated car hire or unforgettable experiences, we help our customers make the most of their time away. And it all starts with our people. This is your chance to be part of it.
About The Role
As part of our tech transformation, we plan to build a British Airways Holidays App. The Product Lead (App) will lead a newly created App Product team to build and grow our customer-facing App. Reporting into the Head of Digital Experience, this role will own the App strategy and deliver a brilliant customer experience aligned with the broader British Airways Holidays vision.
What You Will Be Doing
- Set the vision, strategy and goals for the App, informed by business strategy, customer research and analytics
- Lead a multi-disciplinary product team, including a QA Engineer, Business Analyst, and contract engineering & design roles
- Own the roadmap, ensuring solution design and decisions are data-driven and aligned to business priorities
- Be accountable for delivery across the App Product team, partnering with central Tech for resourcing and solution design, and coaching teams to build iteratively using agile methodologies
- Maintain a high-quality customer experience on the App
- Collaborate with key stakeholders across BA Holidays, IAGL and OpCos
- Drive the strategy for BA Holidays’ presence in the BA App
- Oversee and optimise the App budget, ensuring efficient and appropriate investment
What You Will Bring
- Proven experience as a product and people leader within agile product environments
- Strong communication skills with the ability to build trusted relationships
- A strategic mindset and passion for exceptional customer experiences
- Strong commercial acumen with the ability to identify and maximise commercial drivers
- Experience managing an App product and understanding its role in the wider strategy
- Comfort with ambiguity and change — we’re on a journey of transformation
- Experience managing multi-million-pound budgets
Why you’ll love it
- You’re excited to build from the ground up — Shape new products, processes and ways of working within a transforming digital organisation.
- You thrive in small, high-performing teams — Join a group that genuinely supports each other, where everyone’s contribution matters.
- You love fast pace and continuous learning — If you value progress over perfection, you’ll fit right in.
- You enjoy taking end-to-end ownership — From ideation to delivery, you’ll shape outcomes and see the real impact of your work.
What We Can Offer You
- 26 days’ holiday (plus bank holidays), increasing with service — with the option to buy or sell 5 days
- Unlimited standby and premium standby fares from day one
- Holiday & flight discounts for you, friends & family
- Flexible working hours
- Annual performance bonus
- Pension contributions (6% company / 3% employee)
- Private medical & dental cover with BUPA
- Enhanced Primary & Co-Parent Leave
- Up to 20 days working in Europe per year under hybrid policy
- Cycle to work scheme
- Electric/ULEV car scheme
- Ability to purchase discounted Avios
- Wellbeing & recognition programmes
Our offices are in central Crawley with hybrid working (UK only). Most roles work from the office two days per week, with additional days as needed for collaboration and meetings. We support new colleagues being office-based for the first few weeks.
What Makes Us Special
Your passion, creativity, warmth and excellence make British Airways Holidays extraordinary. As we grow, you’ll grow — with real opportunities to develop your skills and career.
We’re Committed To Diversity, Equality And Inclusion
- Everyone feels valued and respected
- Everyone is treated fairly
- Our teams reflect the communities we serve
Product Lead (App) in Crawley employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead (App) in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to British Airways or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research British Airways Holidays and their app strategy. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in agile environments and how you’ve led teams to success. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at British Airways Holidays.
We think you need these skills to ace Product Lead (App) in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Lead role. Highlight your experience in agile environments and your passion for creating exceptional customer experiences, as these are key to what we’re looking for.
Showcase Your Leadership Skills: We want to see how you’ve led teams and projects in the past. Share specific examples of how you’ve driven product strategy and collaborated with cross-functional teams to achieve results. This will help us understand your fit for leading our App Product team.
Be Data-Driven: Since this role involves making decisions based on data, include any relevant metrics or analytics from your previous roles. Show us how you’ve used data to inform your product strategies and improve customer experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity with British Airways Holidays.
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
Before the interview, dive deep into British Airways Holidays and their current app offerings. Understand their vision for the new App and be ready to discuss how your experience aligns with their goals. This shows you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Product Lead, you'll need to demonstrate your ability to lead a multi-disciplinary team. Prepare examples of how you've successfully managed teams in agile environments, focusing on collaboration and driving results. Highlight your communication skills and how you build trusted relationships.
✨Be Data-Driven
British Airways values data-driven decisions. Come equipped with examples of how you've used analytics to inform product strategy and improve customer experiences. Discuss specific metrics you've tracked and how they influenced your product roadmap.
✨Embrace Change and Ambiguity
This role is about transformation, so be ready to talk about your comfort with change. Share experiences where you've thrived in uncertain situations, showcasing your strategic mindset and adaptability. This will resonate well with their journey of digital transformation.
