At a Glance
- Tasks: Lead a talented team to create intuitive onboarding experiences for Wise users.
- Company: Join Wise, a global tech company revolutionising how money moves.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Other info: Be part of a mission to fix the financial system and support a positive change.
- Why this job: Make a real impact by enhancing customer experiences and empowering users worldwide.
- Qualifications: Proven experience in content design and strong collaboration skills.
The predicted salary is between 70000 - 90000 € per year.
hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Wise is a global technology company, building the best way to move and manage the world’s money. Min fees, Max ease, Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
What You’ll Be Doing
- You’ll lead a group of talented content designers working with the cross‑functional teams that make up Onboarding — a squad that shapes people’s first experiences and interactions with Wise.
- You'll also work closely with our Consumer Onboarding team, translating customer insights into experiences that help people start using Wise for the first time.
Here’s How You’ll Contribute
- Get to know our customers, building empathy and a deep understanding of their needs.
- Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love.
- Influence teams and stakeholders to increase customer‑centeredness, creativity, and content quality across the squad.
- Work with designers from other squads to build a single, seamless experience for customers.
This Role Will Give You The Opportunity To
- Support and grow a talented design team.
- Deliver impact and ship work you’re proud of.
- Be hands on, leading through the work and setting the bar.
- Elevate content quality — defining what good looks like in the squad, then helping deliver it.
- Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money.
About You
- Accomplished Lead Content Designer with extensive experience shipping world‑class consumer products.
- A trusted partner, skilled at building cross‑functional relationships with peers and the wider business.
- Comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment.
- Have an eye for quality. You know how to deliver quality, and how to support others to do the same.
- Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment.
- Highly empathetic, both to customers and the people you work with.
Heads Up, This Probably Isn’t For You If
- Your experience is mostly in marketing content, advertising, copywriting, journalism or social media — and you have no hands‑on experience of content design or working in UX or you’re not comfortable navigating complexity and working in a fast‑paced environment.
Content Design Lead - Consumer Onboarding employer: hackajob
Wise is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for a Content Design Lead to thrive. With a commitment to employee growth, you will have the opportunity to lead a talented design team while contributing to meaningful projects that simplify financial experiences for customers worldwide. Located in a dynamic environment, Wise offers a unique chance to be part of a mission-driven company that values autonomy, creativity, and the positive impact of your work.
StudySmarter Expert Advice🤫
We think this is how you could land Content Design Lead - Consumer Onboarding
✨Tip Number 1
Get to know the company inside out! Research Wise's mission, values, and recent projects. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to content design. Think about how you can showcase your experience in creating intuitive user experiences that align with Wise's goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wise team!
We think you need these skills to ace Content Design Lead - Consumer Onboarding
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. At Wise, we value empathy and understanding our customers' needs, so reflect that in your application. Show us you get what we're about!
Showcase Your Experience:When detailing your past work, focus on your achievements in content design and how you've influenced teams. We want to see how you've crafted intuitive experiences that resonate with users, so don’t hold back!
Be Authentic:Let your personality shine through in your application. We appreciate authenticity and want to know the real you! Share your passion for content design and how it aligns with our mission at Wise.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at hackajob
✨Know Your Audience
Before the interview, take some time to understand Wise's mission and values. Familiarise yourself with their approach to consumer onboarding and how they aim to create intuitive experiences. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Content Design Lead, empathy is key. Prepare examples of how you've built understanding of customer needs in previous roles. Be ready to discuss how you’ve translated insights into actionable design decisions that improved user experiences.
✨Demonstrate Collaboration Skills
Wise values cross-functional teamwork, so be prepared to share stories about how you've successfully collaborated with designers, developers, and other stakeholders. Highlight specific projects where your influence led to better content quality or customer-centred outcomes.
✨Prepare for Complexity
Expect questions that assess your ability to navigate ambiguity. Think of instances where you've thrived in complex environments and how you managed to deliver high-quality work despite challenges. This will show that you're ready for the fast-paced nature of the role.
