At a Glance
- Tasks: Lead a dynamic onboarding team to deliver exceptional customer experiences in electric vehicle leasing.
- Company: Join Octopus Energy, a forward-thinking company committed to a greener future.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact in the EV sector while developing your leadership skills.
- Qualifications: Experience in team leadership and customer-facing project management is essential.
The predicted salary is between 50000 - 65000 £ per year.
hackajob is collaborating with Octopus Energy to connect them with exceptional professionals for this role. We're looking for an outstanding people leader to lead our Client Onboarding team in London. You will lead a team of onboarding executives who support a critical part of our customer journey, ensuring every employer has a world-class experience rolling out our EV salary sacrifice scheme to their employees.
You will be responsible for defining and building the next phase in our onboarding journey for companies of all sizes, from self-serve options for small businesses to complex bespoke projects for large enterprises. Using data, feedback from clients and internal stakeholders, and your own experience, you’ll continuously improve the experience and outcomes we are delivering. This is a player/manager role, so you will own a portfolio of projects and represent the onboarding team during the business development process, alongside your leadership responsibility for the team. A genuine passion for team leadership and customer experience is a must, alongside a collaborative and positive approach, and strong data analysis and project management skills.
Responsibilities- Team Leadership And Development: Lead and develop our onboarding team, motivating them to deliver exceptional customer experiences and meet their performance goals. Develop scalable, repeatable processes and playbooks aligned with Octopus EV’s goals.
- Project Management And Collaboration: Lead clients through the onboarding process in partnership with Scheme Delivery, Business Development, Account Management and other internal teams. Ensure a smooth handoff between Business Development and Account Management, delivering comprehensive handover notes and strong client education for a lasting, successful partnership. Attend pitches, prepare project plans and other material to support the business development process. Occasional travel to attend client meetings will be required. Project manage relaunches and other customer change projects as necessary.
- Performance Monitoring And Reporting: Establish and monitor KPIs to measure team and individual performance. Generate insightful reports on onboarding pipelines and metrics, presenting findings, recommendations and regular updates to senior leadership.
- Continuous Improvement: Proactively analyse data, customer feedback and trends to identify areas for improvement, and implement approaches to enhance the overall client onboarding experience. Become an expert on our salary sacrifice scheme and stay up-to-date with industry trends, best practices, and competitor offerings.
- Experience leading a high-performing customer-facing team.
- Client onboarding, customer-facing project management, or other highly relevant experience.
- Proven ability to manage simultaneous projects that require coordination across departments or multi-disciplinary teams.
- Skilled at internal and external stakeholder management, including communicating and influencing at executive level.
- Strong presentation skills, able to instil confidence and build rapport quickly.
- To be a problem solver who remains calm under pressure and adept at handling challenging customer situations.
- Experience creating and documenting simple processes and partnering with internal teams to deliver ongoing improvements.
- Strong attention to detail and data analysis skills - able to transform data into recommendations and actions.
- Highly collaborative and flexible approach, with the ability to work in a fast-paced, quickly changing environment.
- Knowledge of employee benefits, or rolling out employee-facing tech or services would be great but not crucial. No prior experience of working within EVs or leasing is required.
Client Onboarding Lead employer: hackajob
At Octopus Energy, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. As a Client Onboarding Lead, you will not only lead a passionate team dedicated to delivering outstanding customer experiences but also have access to continuous growth opportunities and a supportive environment that values your contributions. Join us in shaping a greener future while enjoying the benefits of a dynamic workplace that prioritises employee development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and customer experience expertise, as these are key for the Client Onboarding Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Onboarding Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Onboarding Lead. Highlight your experience in team leadership and customer-facing project management, as these are key for us at Octopus Energy.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer experience and team leadership. Share specific examples of how you've improved onboarding processes or led successful projects in the past.
Showcase Your Data Skills:Since data analysis is crucial for this role, don’t forget to mention any relevant experience you have with KPIs and performance monitoring. We want to see how you can turn data into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at hackajob
✨Know Your Onboarding Process
Familiarise yourself with the client onboarding journey, especially in relation to EV salary sacrifice schemes. Be ready to discuss how you would improve this process and share examples from your past experiences where you've successfully led similar initiatives.
✨Showcase Your Leadership Style
Prepare to talk about your approach to team leadership and development. Think of specific instances where you've motivated a team to achieve exceptional customer experiences, and be ready to explain how you measure performance and success.
✨Data-Driven Decision Making
Since data analysis is key for this role, come equipped with examples of how you've used data to drive improvements in customer onboarding or project management. Highlight any KPIs you've established and how they impacted your team's performance.
✨Collaborative Mindset
Emphasise your ability to work collaboratively across departments. Prepare to discuss how you've managed stakeholder relationships and ensured smooth handoffs between teams in previous roles, as this will be crucial for the onboarding process.
