At a Glance
- Tasks: Lead client relationships and drive strategic plans for growth and retention.
- Company: Join QBE, a dynamic insurance company with a focus on innovation.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension plan.
- Other info: Great opportunities for career development and a supportive team culture.
- Why this job: Make a real impact by enhancing client engagement in a fast-paced environment.
- Qualifications: Experience in managing large clients and strong communication skills required.
The predicted salary is between 60000 - 70000 £ per year.
Time Type: Full time
Worker Type: Employee
Role Highlights: London, with hybrid working. Enhance your career in an exciting and ever-changing environment.
The Opportunity: Our Client Engagement Team are responsible for leading all aspects of QBE’s relationship with some of our largest clients and prospects across Europe. We currently have an exciting opportunity for a Client Manager to join this growing team. We're interested in speaking to individuals who have the experience, drive and ambition to further develop our capabilities and value proposition.
Your New Role:
- Act as the visible leader for key clients and brokers, overseeing delivery, tracking performance and acting as a point of escalation.
- Lead cross-functional teams to develop and deliver strategic client and prospect plans, managing activity through to completion.
- Ensure a strong understanding of client and broker objectives, aligning QBE’s value proposition to drive growth and retention.
- Partner with Broker Distribution, Underwriting, Marketing and Bid teams to deliver consistent messaging and high-quality client materials.
- Embed and evolve a client engagement approach across European Operations, driving continuous improvement in client delivery.
- Manage client and broker feedback, identifying root causes and leading actions to enhance performance and relationships.
- Stay informed on market developments, using insight to maintain high standards and strengthen QBE’s competitive position.
- Contribute to strategic initiatives and projects that support broader business objectives.
About You:
- Proven experience in a similar, high-profile role supporting large or complex clients.
- Strong technical insurance expertise, with experience across non-conventional and multinational programmes.
- Confident communicator, able to simplify complex concepts and present effectively to senior stakeholders.
- Experience leading cross-functional teams across pitches, account planning, stewardship and client feedback.
- Comfortable in a matrix environment, building strong internal and external relationships and supporting colleagues to deliver value.
- Strong understanding of client, broker and market dynamics, with insight to shape and evolve client propositions.
Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all, including part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
