At a Glance
- Tasks: Support customers through their claims journey with exceptional service and problem-solving.
- Company: Join QBE Insurance, a global leader with a human touch.
- Benefits: 30 days holiday, flexible working, private medical insurance, and sustainable investing options.
- Other info: Exciting opportunities for career growth in a dynamic, innovative workplace.
- Why this job: Make a real impact while growing your skills in a supportive team environment.
- Qualifications: Passion for customer service and ability to adapt to changing requirements.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
The Opportunity
Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact? We’re looking for a proactive and detail-oriented individual to join our team, where you’ll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes, this role offers variety, challenge, and the opportunity to build your knowledge of legal and regulatory matters. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to grow within a supportive team, we’d love to hear from you.
Your New Role
- Answer calls and written correspondence from our customers to make sure they have the support they need at the first point of contact
- Action written response correspondence as appropriate
- Liaise with stakeholders regarding claims to ensure the best outcomes for our customers
- Negotiate settlements with third parties
- Entering key data accurately on Excel and in-house systems
- Working with automated assisted processes
- Develop and maintain a knowledge of legal & regulatory matters
- Understand the technical language used in documents and interpret the meaning
- Put the customer at the forefront of everything we do
About You
- A passion for excellent customer service by going above and beyond to understand our customers’ needs
- Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner
- The capability to develop and maintain an understanding of legal, regulatory & insurance matters
- A willingness to embrace and help shape innovation and technology within QBE to the benefit of the customer
- Able to adapt to changing customer requirements in a modern workforce
- Ability to own and resolve problems
Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Awards & Recognition
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
Skills
- Claims Administration
- Communication
- Critical Thinking
- Customer Service
- Data Entry
- Detail-Oriented
- Document Management
- Insurance Claims Processing
- Intentional collaboration
- Managing performance
- Microsoft Applications
- Prioritization
- Problem Solving
- Risk Assessments
- Time Management
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Claims Technician employer: hackajob
At QBE Insurance, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive. With a strong emphasis on employee growth, we offer extensive benefits including flexible working arrangements, generous holiday allowances, and comprehensive health coverage, all while being part of a global team that values innovation and customer service. Join us in Leeds as a Claims Technician and make a meaningful impact in a company that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at QBE. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims processing and customer service. Think about your past experiences and how they relate to the role of a Claims Technician. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples where you’ve gone above and beyond for customers or resolved tricky situations. This is your chance to demonstrate that you’re the proactive person they need!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to connect with the team.
We think you need these skills to ace Claims Technician
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Technician role. Highlight your customer service skills and any relevant experience that shows you can handle claims efficiently. We want to see how you can make a real impact!
Show Your Passion:Let your enthusiasm for delivering exceptional customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about making a difference!
Be Detail-Oriented:Since accuracy is key in this role, ensure your application is free from typos and errors. Double-check your data entry skills and mention any experience with Excel or similar systems. We appreciate candidates who pay attention to the little things!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team at QBE!
How to prepare for a job interview at hackajob
✨Know Your Claims Stuff
Before the interview, brush up on your knowledge of claims processes and insurance terminology. Familiarise yourself with common legal and regulatory matters related to claims, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues and ensured customer satisfaction, as this aligns perfectly with QBE's focus on exceptional service.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would handle them. Be ready to discuss your thought process and decision-making skills during the interview, as they value proactive problem solvers who can adapt to changing situations.
✨Get Comfortable with Data Entry
Since accuracy is key in this role, practice entering data into spreadsheets or similar systems. Be prepared to discuss your attention to detail and how you ensure that all information is recorded correctly, as this will be crucial for maintaining good relations with clients and brokers.
