Senior Credit Controller in Chelmsford

To service a portfolio of customers and maintain the ledgers of these allotted brokers, chasing for debt, ensuring that cash received / paid is allocated on a timely and accurate basis across our UK and European businesses. Responsible for the day to day maintenance of their accounting range. Ensuring all debts are chased and cash is coded in line with the Business plan requirements and credit control benchmarks in our SA/NV entity.

As a Senior Credit Controller, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. Provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner.

The Role:

• Be aware of the annual business plan for the Underwriting Division(s) your role supports.
• Take full ownership of the Broker Accounts.
• Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
• Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.
• Review Broker statements, ensuring that any unreconciled premiums are completed.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
• Analyze all processes related data, highlighting areas of concerns and propose working solutions where applicable.
• Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required timeframes.
• Perform any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.

Qualifications and Experience:

• Relationship management experience, establishing and maintaining strong business relationships.
• Experience working within a credit control function.
• Customer service experience with good communications, negotiation and influencing skills.
• Intermediate level use of MS office applications, Word, Excel, PowerPoint.
• Good understanding and ability to analyse detailed reports.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and your family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – our pension strategy supports our net‑zero goal by investing more in green businesses than the broader market.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

Skills:

• Adaptability
• Analytical Thinking
• Communication
• Credit Analysis

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.