Multinational Service Team Leader in Chelmsford

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.

QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Team Leader. This key role within European Operations will manage a team of Multinational Service Handlers and Specialists, delivering essential multinational servicing and coordinating programmes through their full lifecycle (submission management, quote production, policy administration, and cashflow management) whilst working with underwriting teams and Global Network offices.

About QBE: At QBE, we get to the heart of what matters for our customers. We are an international insurer with more than 13,000 people working across 26 countries, building momentum towards our vision to become the most consistent and innovative risk partner.

The Opportunity: We’re looking for an experienced and people-focused Multinational Service Team Leader to join our Chelmsford-based Multinational Service Centre (MSC). This is a key leadership role within European Operations, responsible for managing a team of Multinational Service Specialists and Case Handlers and overseeing the delivery of complex multinational insurance programmes across their full lifecycle — ensuring high service standards, operational efficiency, and regulatory compliance.

Main Responsibilities:

• Lead, manage, and develop a team of Multinational Service Specialists and Case Handlers to deliver high-quality service.
• Monitor team performance against KPIs, SLAs, and service standards, acting where required.
• Conduct regular 1:1s, performance reviews, and development planning to support team growth.
• Act as the main escalation point for complex queries, issues, and referrals.
• Oversee the end-to-end delivery of multinational programmes (submission, quote, policy servicing, and cashflow).
• Manage workflow, prioritisation, and resource allocation to ensure deadlines are consistently achieved.
• Build strong relationships with underwriters, brokers, and global network offices to ensure seamless coordination.
• Ensure compliance with regulatory, tax, and internal governance requirements across all activities.
• Drive continuous improvement by identifying inefficiencies and implementing process enhancements.

About You:

• Experience managing or leading a team within an insurance environment, ideally with exposure to multinational programmes.
• Strong ability to engage, motivate, and develop team members.
• Excellent organisational and prioritisation skills with the ability to manage multiple workflows.
• Confident communicator with strong interpersonal and stakeholder management skills.
• Ability to work under pressure and manage competing deadlines.
• Proactive mindset with strong problem‑solving and decision‑making skills.
• High attention to detail and a structured, analytical approach.
• Understanding of regulatory, tax, and compliance considerations within insurance (desirable).
• Comfortable using MS Office tools including Word, Excel, and PowerPoint.

Skills:

• Business Management
• Commercial Acumen
• Communication
• Critical Thinking
• Customer Value Management
• Decision Making
• Insurance Underwriting
• Intentional Collaboration
• Managing Performance
• Portfolio Management
• Regulatory Compliance Management
• Risk Management
• Service Delivery
• Stakeholder Management
• Team Management

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Pension – automatically enrolled with employer contributions of 10% of basic salary.
• Private medical insurance – fully comprehensive cover for you and your family.
• Short‑term remote work abroad – up to 20 days per year to work remotely from certain locations abroad.

Application Close Date: 30/06/2026 11:59 PM

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.