At a Glance
- Tasks: Lead a dynamic team in managing debtor transactions and enhancing credit control efficiency.
- Company: Join a forward-thinking company in Chelmsford with a focus on teamwork and innovation.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive private medical insurance.
- Other info: Flexible working options and opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a team and driving financial success.
- Qualifications: Proven team management experience and strong stakeholder management skills.
The predicted salary is between 35000 - 45000 £ per year.
The purpose of this role is to manage and enhance a team responsible for chasing, settling, and allocating debtor transactions within the Credit Control department. This role involves overseeing the day‑to‑day operations of the team, ensuring workflow efficiency, and reducing outstanding debt. The role also requires providing leadership, direction and coordination to achieve targets and goals in credit control activities.
This is an exciting opportunity to join our Chelmsford based Credit Control team as a Team Leader on 12 Months Secondment basis.
Responsibilities- Managing and leading a team and ensure high standards of performance are met.
- Track potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.
- Provide 1st level escalation for daily problem‑solving and support team members on specific issues.
- Ensure timely and accurate collection of unsettled debt for effective credit control.
- Generate detailed monthly reports on team achievements and areas of concern to inform decision‑making.
- Build and maintain good working relationships with internal and external stakeholders.
- Develop and implement credit control strategies aligned with business goals.
- Monitor processes and procedures to ensure adherence to internal service standards.
- Set monthly collection targets and monitor individual team members' progress.
- Foster a culture of continuous improvement, accountability, and collaboration within the team.
- Strong stakeholder management.
- Experience in the insurance industry is not essential.
- Proven track record in team management with emphasis on quality.
- Experience in credit control, customer service, and managing complex relationships.
- Experience working with senior management.
- Account reconciliations
- Adaptability
- Communication
- Critical thinking
- Customer service
- Customer value management
- Financial data reporting
- Financial products
- High accuracy
- Intentional collaboration
- Managing performance
- Payment systems
- Risk management
- Strategic leadership
- Team management
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all, including part‑time, job share, and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short‑term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market.
- Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Credit Control Team Leader in Chelmsford employer: hackajob
Join QBE as a Credit Control Team Leader in Chelmsford, where we prioritise employee well-being and professional growth. With flexible working options, generous holiday allowances, and comprehensive benefits including private medical insurance and a robust pension plan, we foster a supportive work culture that values collaboration and continuous improvement. Our commitment to sustainability and family-friendly policies further enhances our appeal as an employer dedicated to making a positive impact on both our employees and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Team Leader in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the credit control and finance sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and credit control. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams and improved processes in previous roles. This will help you stand out as a strong candidate for the Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Control Team Leader in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Team Leader role. Highlight your experience in team management and credit control, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your leadership style and how you’ve successfully managed teams in the past, especially in credit control or similar environments.
Showcase Your Stakeholder Management Skills:Since strong stakeholder management is key for this role, make sure to include examples of how you've built and maintained relationships in previous positions. This will show us you can handle the complexities of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at hackajob
✨Know Your Numbers
As a Credit Control Team Leader, you'll need to demonstrate your understanding of financial data. Brush up on key metrics related to debt recovery and cash flow management. Be ready to discuss how you've successfully managed these in the past.
✨Showcase Leadership Skills
This role requires strong team management abilities. Prepare examples of how you've led teams to achieve targets, resolved conflicts, or improved processes. Highlight your experience in fostering collaboration and accountability within your team.
✨Understand Stakeholder Management
Building relationships is crucial in this position. Think about times when you've effectively communicated with internal and external stakeholders. Be prepared to share strategies you've used to maintain these relationships and how they benefited your previous roles.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your critical thinking and problem-solving skills. Prepare to discuss specific challenges you've faced in credit control and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
