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- Tasks: Lead a high-performing team to deliver exceptional outcomes for members.
- Company: Join Vitality, a forward-thinking company focused on customer care.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Hybrid working model with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by guiding teams through complex decisions with compassion.
- Qualifications: Proven leadership skills and experience in complex case management.
The predicted salary is between 45000 - 55000 £ per year.
Overview hackajob is collaborating with Vitality to connect them with exceptional professionals for this role.
Team – Clinical Leadership Team
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working!
Top 3 Skills Needed For This Role:
- Proven Expertise in People Leadership
- Complex Case/Claims Experience
- Customer-Centred Decision Making
What This Role Is All About:
This role is about leading with purpose and pace. As a Case Management Team Manager, you’ll co-lead a high-performing team, coaching and developing people to deliver exceptional outcomes for our members. You’ll keep customer care front and centre, guiding teams through complex decisions with compassion, confidence and clarity. You’ll balance people leadership with operational excellence – resolving escalated claims, driving quality and productivity, and spotting opportunities to improve how we work. Alongside this, you’ll champion smart cost management, accurate reporting and continuous improvement, playing an active role in projects and change initiatives that help shape the future of complex and enhanced care cases.
Key Actions:
- Team Leadership
Case Management Team Manager employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Case Management Team Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to people leadership and complex case management. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your customer-centred decision-making skills during interviews. Share specific examples of how you've led teams through tough situations while keeping the customer at the heart of your decisions. This will demonstrate your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Case Management Team Manager position!
We think you need these skills to ace Case Management Team Manager
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in people leadership. We want to see how you've successfully managed teams and developed talent in your previous roles. Use specific examples to demonstrate your ability to lead with purpose and pace.
Emphasise Customer-Centred Decision Making: In your application, focus on your customer-centric approach. Share instances where you made decisions that prioritised customer care, especially in complex situations. This will show us that you understand the importance of keeping our members at the heart of what we do.
Detail Your Complex Case Experience: Since this role involves handling complex cases, be sure to outline your relevant experience. Describe the types of cases you've managed and the outcomes you achieved. This will help us see your capability in navigating challenging scenarios.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at hackajob
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role. Be ready to share specific examples of how you've successfully led teams in the past, especially in complex case management situations.
✨Showcase Your Customer-Centric Approach
Prepare to discuss how you prioritise customer care in your decision-making. Think of instances where you've made tough calls that ultimately benefited the customer, and be ready to explain your thought process during those moments.
✨Demonstrate Problem-Solving Skills
Expect questions about handling escalated claims or complex cases. Have a few scenarios in mind where you identified issues, implemented solutions, and improved outcomes. This will show your ability to balance operational excellence with people leadership.
✨Emphasise Continuous Improvement
Vitality values innovation and improvement, so come prepared with ideas on how you can contribute to enhancing processes. Share examples of how you've previously driven change initiatives and the positive impact they had on your team or organisation.