At a Glance
- Tasks: Transform complex data into actionable insights and build impactful dashboards.
- Company: Join Admiral Group Plc, a diverse and inclusive workplace.
- Benefits: 33 days holiday, flexible working, and up to £3,600 in free shares annually.
- Other info: Hybrid role based in Cardiff with excellent career growth opportunities.
- Why this job: Make a real difference in customer journeys with cutting-edge data analytics.
- Qualifications: Strong SQL skills and a passion for data analysis.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role. We’re looking for two technically strong Data Analysts to join our Customer Operations Data & Analytics team. This is a hands-on role for analysts who enjoy coding, data modelling and turning complex data into clear, actionable insight. You’ll help build the data foundations, reporting and tools that enable Customer Operations to better understand performance, customer journeys and value.
Customer Operations is evolving, with a focus on faster, more connected customer journeys. As Genesys becomes central to how we operate, and AI copilots change how colleagues support customers, this role will play a key part in measuring impact through accurate, scalable data products. This is not a reporting-only role. You’ll be improving how data is structured, accessed and trusted across the function.
What You’ll Be Doing
- Build and maintain dashboards, reporting and analysis
- Write clean, reliable SQL to transform, join and explore data
- Analyse customer journeys, operational performance and value realisation
- Measure the impact of new tools, processes and customer experience changes
- Carry out data quality checks and investigate issues
- Improve existing dashboards to make them clearer, faster and more user-friendly
- Work with stakeholders to understand requirements and deliver useful outputs
- Support self-serve analytics through well-documented, trusted data products
- Build knowledge of Customer Operations, Genesys data and customer journey performance
Essential Skills And Experience
- Strong coding or technical data skills, particularly SQL
- Experience working with reporting, analytics or business data
- Confident working with data, identifying patterns and investigating issues
- Strong problem-solving skills and attention to detail
- Ability to explain technical concepts clearly to non-technical stakeholders
- Interest in automation, data modelling and improving processes
- Proactive mindset with the confidence to suggest improvements
- Curiosity about customer journeys and operational performance
Nice to have
- Experience with BigQuery, Looker, LookML or Google Cloud Platform
- Experience working in a Customer Operations or contact centre environment
Location
This role is based in Cardiff with a hybrid approach. You’ll be expected to work from the office around 2 days per week, with the flexibility to work remotely for the rest of the time.
Applications will be reviewed on a rolling basis and we reserve the right to close the role early if we receive a high volume of suitable applications.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email here or contact us on 07425324587. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Data Analyst in Cardiff employer: hackajob
Admiral Group Plc is an exceptional employer that champions a diverse and inclusive work environment, allowing you to be your authentic self while contributing to meaningful customer experiences. With a strong focus on employee growth, you will have the opportunity to develop your skills in a supportive culture that values innovation and collaboration. Enjoy a generous benefits package, including up to 38 days of holiday, share options, and a commitment to work-life balance, all while working in the vibrant city of Cardiff with a flexible hybrid approach.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst in Cardiff
✨Tip Number 1
Get your networking game on! Connect with professionals in the data analytics field on LinkedIn or at local meetups. You never know who might have a lead on that perfect Data Analyst role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best projects, especially those involving SQL and data modelling. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common data analysis scenarios. Be ready to discuss how you've tackled complex data problems and improved processes in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Data Analyst in Cardiff
Some tips for your application 🫡
Show Off Your SQL Skills:Make sure to highlight your SQL experience in your application. We want to see how you can write clean and reliable code, so don’t hold back on showcasing any projects or examples where you've transformed data.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, especially when it comes to explaining technical concepts. Remember, we’re looking for someone who can bridge the gap between data and non-technical stakeholders.
Demonstrate Your Curiosity:Let us know about your interest in customer journeys and operational performance. Share any experiences or insights that show your proactive mindset and curiosity about improving processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Admiral Group Plc!
How to prepare for a job interview at hackajob
✨Know Your SQL Inside Out
Since this role heavily relies on SQL, make sure you brush up on your skills. Be prepared to discuss how you've used SQL in past projects, and maybe even practice writing some queries beforehand. This will show your technical prowess and confidence.
✨Understand Customer Journeys
Familiarise yourself with the concept of customer journeys and how data analytics can enhance them. Think of examples where you've analysed customer behaviour or operational performance, and be ready to share these insights during the interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare a few scenarios where you've identified issues in data quality or reporting, and explain how you approached and resolved them. This will demonstrate your analytical mindset.
✨Show Your Curiosity
Admiral values a proactive mindset, so come prepared with questions about their data processes and tools like Genesys. Showing genuine interest in how they operate will not only impress your interviewers but also help you understand if the role is the right fit for you.
