hackajob is partnering directly with Redgate Software to hire for this role.
At a glance
Location: Cambridge
In-office expectation: 5 days per week
Employment type: Permanent
Salary: £28,000 to £35,000
Why this role exists
Everyone at Redgate relies on IT that just works, and when it doesn't, they rely on fast, friendly support to put things right. This role exists to be the first point of contact for IT issues across our offices, resolving what you can at first line and making sure everything else reaches the right team quickly.
About Redgate
Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration.
We build solutions that help data professionals securely manage the data and databases that their organizations depend on, a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.
AI at Redgate
By 2028, Redgate will operate as an expert-plus-agent company, domain experts amplified by AI, delivering customer value at a pace our peers can't match.
AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one.
Why join our Technical Operations team?
There's real scope to grow your skills and impact, with clear pathways and support.
We value sustainable delivery, good ways of working and time to improve how we build.
About the role
You'll be the first point of contact for anyone at Redgate with an IT question or issue, whether they're in our Cambridge office or one of our offices around the world. It's a role where your instincts and problem solving make a real difference, whether that's spotting a trend before it becomes a bigger issue or finding a quick way to unblock someone.
You'll triage, log, and resolve incidents and requests, escalating to the Service Desk Engineers, Infrastructure team, or Security when needed
You'll help onboard new starters, configure end user devices, and keep our IT equipment and documentation up to date
You'll work closely with the wider Technical Operations team, shar...
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