At a Glance
- Tasks: Deliver outstanding customer service and assist with banking queries in a dynamic branch environment.
- Company: Join HSBC, a leading bank committed to exceptional customer experiences.
- Benefits: Starting salary of £24,000, over six weeks holiday, and great employee discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers navigate their banking needs.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 24000 £ per year.
The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self‑service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.
We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential; what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC we are passionate about coaching and developing our people; you will have access to our learning platform and the opportunity to develop yourself and your career further.
Within This Role You Will:
- Provide exceptional face‑to‑face customer service in a timely manner whilst working in a fast‑paced busy Branch environment and adhering to our policies and procedures.
- Process a wide range of transactions, whilst maintaining a high degree of accuracy.
- Have excellent attention to detail.
- Play a supporting role in educating our customers around HSBC self‑service devices and alternative digital banking platforms.
- Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers.
What do I need to be successful?
- Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
- The ability to take ownership of customer enquiries through to resolution – you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
- Be resilient to a continuously changing environment.
When & Where you’ll work:
Our Full‑Time roles are 35 hours per week between the hours of Monday to Friday 09:00‑17:00 and Saturday 09:00‑13:30. (Not all our branches are open on a Saturday). This is a full‑time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training:
You’ll receive full in‑branch training to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You’ll Get!
We offer an attractive minimum starting salary of £24,000 based on 35 hours per week, plus an annual discretionary performance bonus.
You Will Also Receive:
- Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
- Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
- A market‑leading employer Pension contribution.
- BUPA Healthcare.
- Life Assurance, equivalent to four times your annual salary.
- Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
- Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Other Information:
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our recruitment helpdesk.
Customer Service Representative in Caernarfon employer: hackajob
HSBC is an exceptional employer that prioritises the development and well-being of its employees, offering comprehensive training and a supportive work culture. With a competitive starting salary, generous holiday allowance, and a range of benefits including healthcare and pension contributions, HSBC fosters an environment where customer service representatives can thrive and grow their careers. The commitment to diversity and inclusion ensures that all employees feel valued and empowered to contribute their unique perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Caernarfon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Caernarfon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hackajob:Your cover letter is your chance to shine! Tell us why you want to work at hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hackajob!
How to prepare for a job interview at hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
