At a Glance
- Tasks: Lead a dynamic support team to deliver top-notch service to global clients.
- Company: Join Verisk, a leader in data and analytics for the insurance industry.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Opportunity to work with high-profile clients and develop your career in a supportive culture.
- Why this job: Shape client experiences and drive continuous improvement in a fast-paced environment.
- Qualifications: Experience in customer-facing software support and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
At Verisk, we help the world see new possibilities. As a global leader in data, analytics, and technology, we support the insurance industry with insights that drive better decisions, stronger performance, and long‑term resilience. Within Verisk, Specialty Business Solutions brings together deep insurance expertise and powerful software platforms. This business unit has built a strong reputation for delivering specialist solutions across insurance and reinsurance markets. Backed by Verisk’s scale and investment, we continue to expand our capabilities and strengthen our long‑standing client relationships.
This role offers the opportunity to shape how clients experience our products at a critical stage of their journey.
As Business Support Manager, you will lead the support function responsible for delivering a reliable, high‑quality service to our global clients. You will play a central role in the post‑implementation experience, ensuring that support services are responsive, well‑managed, and continuously improving. You will work closely with clients, internal teams, and leadership to strengthen service delivery, improve processes, and develop a team that consistently performs at a high level. This is a role with real ownership, where your decisions and leadership will directly influence client satisfaction and long‑term success.
Responsibilities
- Leading the day‑to‑day operation of the support function, ensuring consistent and high‑quality service delivery
- Acting as the escalation point for client issues, resolving complex challenges with confidence and urgency
- Driving continuous improvement across support processes, tools, and ways of working
- Ensuring service level agreements are met and performance is actively tracked and managed
- Building strong relationships with clients through regular service reviews and ongoing engagement
- Managing team capacity, recruitment, and resource planning to meet demand
- Coaching and developing team members through clear objectives, structured feedback, and career planning
- Creating a motivated team with strong accountability, capability, and performance standards
- Supporting smooth transition from project delivery into live service, including go‑live and hypercare phases
- Providing structured service reporting to internal stakeholders and clients
- Managing support‑related projects, including chargeable work and out‑of‑hours support where required
- Partnering with product and technical teams to support product improvements and strategic initiatives
- Ensuring processes are documented, knowledge is captured, and best practices are followed consistently
- Managing operational and security risks within the team and maintaining compliance with corporate standards
- Keeping client outcomes at the center of all support activity
Qualifications
- Strong experience in a customer‑facing software support environment, including leadership responsibility
- Proven ability to manage and develop teams in a fast‑paced, high‑pressure environment
- Experience working with demanding or high‑profile clients
- Excellent communication skills, including presenting to a range of audiences
- Strong problem‑solving skills with a practical and considered approach
- Comfortable working with complex software products and technical environments
- Strong SQL skills and familiarity with Microsoft SQL Server tools
- Ability to prioritize and resolve issues within defined service levels
- A leadership approach that motivates, supports, and develops individuals
- Understanding of ITIL principles and service management practices
Business Support Manager employer: hackajob
At Verisk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Business Support Manager, you will have the opportunity to lead a dedicated team in a supportive environment, with access to ongoing professional development and career growth. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to make a meaningful impact in the insurance industry from our vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hackajob:Your cover letter is your chance to shine! Tell us why you want to work at hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hackajob!
How to prepare for a job interview at hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
