At a Glance
- Tasks: Lead resilience strategies and manage crisis responses for British Airways.
- Company: Join British Airways, a leader in the aviation industry with a commitment to innovation.
- Benefits: Enjoy competitive salary, staff travel perks, and a comprehensive benefits package.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact by shaping how we respond to global challenges.
- Qualifications: Leadership experience in fast-paced environments and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. This role is visible and high‑impact, shaping long‑term resilience strategy, supporting live operational responses and ensuring the airline can respond confidently to major events and evolving global risks.
What You’ll Do
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Ensure high‑risk projects are set up to handle disruption from day one
- Support colleagues during incidents — calm, clear, decisive
- Continuously improve BA’s readiness and response capabilities
- Test and exercise plans so readiness isn’t theoretical
- Stay ahead of regulatory and compliance requirements
- Participate in live operational incidents when required
What You’ll Bring To British Airways
A leader who stays calm in critical situations, cuts through complexity, brings people together and keeps momentum. Strong instincts, sound judgement, confidence to challenge and improve practices, operates at pace, influences senior stakeholders, builds trust quickly under pressure.
Your Experience
- Leadership experience in a fast‑moving operational environment
- Strong stakeholder management across teams and levels
- Experience with regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Aware of relevant regulation and emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Willingness to travel internationally on short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation is a plus
What We Offer
Beyond a competitive salary, you will receive a comprehensive benefits package that includes access to staff travel benefits, such as unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted ‘Hotline’ airfares per year for yourself, friends and family. British Airways encourages development and progress through varied opportunities across the business.
Inclusion & Diversity
British Airways is committed to creating an inclusive workplace where all employees can be themselves. We value diverse representation and invite people from all backgrounds and cultures to join us, contributing to innovation and growth.
Business Resilience Manager employer: hackajob
British Airways is an exceptional employer, offering a dynamic work environment where the Business Resilience Manager plays a pivotal role in shaping the airline's response to global challenges. With a strong commitment to employee development, inclusive culture, and unique benefits like extensive staff travel opportunities, British Airways fosters a supportive atmosphere that empowers its team to thrive and make a meaningful impact in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Resilience Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the key challenges in business resilience. Brush up on crisis management strategies and think of examples from your past experience that showcase your leadership skills under pressure.
✨Tip Number 3
Show your passion for the role! During interviews, express why you’re excited about shaping resilience strategies at British Airways. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Business Resilience Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resilience and crisis management. We want to see how your skills align with the role of Business Resilience Manager, so don’t hold back on showcasing relevant achievements!
Showcase Leadership Skills:Since this role involves leading a team, it’s crucial to demonstrate your leadership experience. Share specific examples where you’ve motivated a team or managed a crisis effectively. We love seeing how you’ve made an impact in previous roles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about what we do at British Airways.
How to prepare for a job interview at hackajob
✨Know Your Resilience Frameworks
Familiarise yourself with various resilience and crisis management frameworks before the interview. Be ready to discuss how you would design and embed these frameworks in a real-world context, especially within an airline environment like British Airways.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in fast-paced operational settings. Think about times when you motivated a team or made critical decisions under pressure, as this will resonate well with the interviewers.
✨Understand Stakeholder Management
Brush up on your stakeholder management skills. Be prepared to discuss how you've effectively communicated and built trust with various teams and senior stakeholders, especially during high-stress situations.
✨Stay Calm and Decisive
Demonstrate your ability to remain calm and clear-headed during crises. Share specific instances where you successfully navigated complex challenges, as this will show that you can handle the pressures of the role.
