Business Operations Manager

hackajob is collaborating with Wise to connect them with exceptional professionals for this role.

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

Job Description

Join our dynamic Wise Platform team as a Business Operations Manager, where you will play a crucial role in scaling our product for downstream operational teams and improve the experience for enterprise businesses and banks partnering with Wise. This position offers the unique opportunity to influence Wise’s mission, enhance the operational and product roadmap, and establish partnerships that facilitate instant, borderless money for more people. You will be one of the first members of the Wise Platform Business Operations team. Our focus is on creating a bridge between our Product-Engineering and Operations teams. Your role will heavily focus on scaling the operations for banks and financial institutions — some of our partners include Morgan Stanley, UniCredit, Monzo, Standard Chartered.

Here’s How You’ll Do

• Be the operational representative for Wise Platform, supporting our squad through challenges in launching or managing partners.
• Identify potential operational blockers that could affect growth, such as unclear or non‑scalable communication, excessive touchpoints to resolve cases, or stagnant SLAs.
• Work closely with operational teams, providing feedback from the partners’ point of view and challenging them when necessary.
• Collaborate with Product teams to ensure risk is considered and the operational impact of actions is understood.
• Help Wise serve its platform partners by setting up SLAs, improving processes, building demand-capacity plans, and providing Ops insights to Product teams.
• Run side-by-side sessions with Ops agents to review cases, extract insights, and build solutions.

Qualifications

A bit about you:

• You’re passionate about helping customers. They are at the heart of what you do and that empathy drives your decisions.
• You’re entrepreneurial and hands-on – you have delivered high-impact product solutions before in data-driven environments, using a mix of product and process solutions and have seen them through to production.
• You have a deep understanding of operations, processes, procedures — ideally FinCrime operations experience.
• You are fluent with data, can use spreadsheets and analytics dashboards for insights, preferably you know SQL and Python.
• You can analyze qualitative data points: customer contacts, operational cases and side-by-sides sessions.

Additional Information

This role offers the opportunity to choose your path to impact and work with your team to create a vision of your own. You will gain exposure to the full breadth and depth of our product for partners. Be part of our mission to make money without borders the new normal.

While applying, please share in no more than 200 words an example of when you delivered a product improvement that had a positive impact on operations. For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it’s like to work at Wise, visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.