At a Glance
- Tasks: Lead the management of Windows OS products and enhance service efficiency.
- Company: Join AXA, a global leader in insurance and asset management.
- Benefits: Diverse work culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team with a focus on cloud solutions and AI technologies.
- Why this job: Be at the forefront of IT innovation and drive impactful changes.
- Qualifications: Experience in ITIL frameworks and enterprise environments required.
The predicted salary is between 60000 - 80000 £ per year.
Overview
hackajob is collaborating with AXA to connect them with exceptional professionals for this role.
About the job:
Job purpose – As a Global Service Owner for distributed managed OS, your main objective is to protect all service-oriented non-technical processes for end-to-end IT Product Management.
Responsibilities
- Manage all technical and architectural oriented platforms and processes within a formal ITIL Enterprise Foundation framework (ITSM) and Global Enterprise Product (Windows Server).
- Focus on QoS, product evolution, design and automation (including AI technologies) for distributed managed OS Product Teams (Windows Server).
- Act as governance, escalation and coordinating instance to reduce MTTR, MTTA, MTTF, MTBF scenarios within the product, increasing product efficiency and outlook.
- Oversee KPIs, SLAs and OLAs for the Product Team and establish a pro-active communication and sharing environment to support new trends like AI-Ops, shift-left activities, proactive incident avoidance and automation capabilities for operational business.
- Manage the Global Build – Engineering Squad offering Windows Server solutions to the Global AXA Group.
- Drive Global team transformation and team enhancement across all time zones.
- Be the trusted advisor within the product to troubleshoot, support and assist on Windows Server functionality and evolution.
Expected skills & experience
- Senior and advanced experience in managing ITIL / Prosci related enterprise environments (e.g., ADKAR within change management).
- Good understanding of state-of-the-art enterprise IT environments, especially Managed OS and Managed Databases (distributed server environments including Linux, Windows, Oracle, SQL).
- Good knowledge of current and legacy Operating Systems and Databases.
- Deep understanding of QoS frameworks and how to manage and optimize QoS concepts.
- Advanced knowledge of ITIL V3 / V4 service delivery processes; experience with ITSM processes such as Incident, Problem, and Change (IPC).
- Interest in future-oriented cloud solutions and platforms like Amazon AWS, Microsoft Azure, or private data center technologies.
- Base or advanced experience in Power BI development.
Technical skills:
- Management of enterprise environments following ITIL / Prosci frameworks; ITSM processes (Incident, Problem, Change); knowledge of enterprise IT infrastructure (Operating Systems, Databases, Cloud Platforms); Power BI development skills.
Executive-level communication and presentation skills, including handling sensitive client issues.
Soft skills / transversal skills:
- Leadership and organizational skills; autonomous, proactive, and able to manage complex situations independently; team spirit and relationship management; open-minded, strong communication and stakeholder management; customer-centric and results-oriented mindset; ability to influence, analyze processes and trends, and drive improvements; multicultural sensitivity; proactive and self-organized work approach; good command of English (upper intermediate level).
Where will you be in the organization?
The division Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities.
The department / team:
You will join the Distributed & Mainframe Global Products department, which delivers final products for AXA entities and transversal components to other products departments, with a reliance on more than 220 people to handle product development in an agile way while supporting major transformation programs (One DataCenter and ATLAS). Main missions include cloud strategy, infrastructure hosting platform design and delivery, QoS protection, migration to target platforms, and introducing AIOps where relevant.
What we offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
Windows OS Product Owner in Bristol employer: hackajob
AXA is an exceptional employer that fosters a dynamic and inclusive work culture, where over 8,000 employees collaborate across the globe to drive innovation in IT product management. With a strong commitment to employee growth, AXA offers opportunities for professional development within a supportive environment that values diversity and encourages creativity. As a Global Service Owner for distributed managed OS, you will be at the forefront of technological advancements, working with cutting-edge solutions while enjoying a proactive and collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Windows OS Product Owner in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what they value can help you tailor your answers and show you’re a perfect fit.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Windows OS Product Owner in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Windows OS Product Owner role. Highlight your experience with ITIL frameworks and any relevant technical skills, like managing enterprise environments or working with cloud solutions. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your understanding of QoS frameworks and your experience with ITSM processes, as these are key for us.
Showcase Your Soft Skills:Don't forget to highlight your soft skills! Leadership, communication, and relationship management are crucial for this position. Share examples of how you've successfully managed complex situations or influenced teams in the past – we love to see that proactive mindset!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at hackajob
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the V3 and V4 service delivery processes. Be ready to discuss how you've applied these frameworks in past roles, particularly in managing incidents, problems, and changes.
✨Showcase Your Technical Savvy
Prepare to talk about your experience with managed OS environments, including Windows Server and databases. Highlight any specific projects where you’ve improved QoS or implemented automation, especially using AI technologies.
✨Demonstrate Leadership Skills
Since this role involves team transformation and enhancement, be ready to share examples of how you've led teams through change. Discuss your approach to stakeholder management and how you foster a collaborative environment.
✨Communicate Clearly and Confidently
Practice your executive-level communication skills. You might be asked to present complex ideas simply, so think about how you can explain technical concepts to non-technical stakeholders. Confidence is key!
