At a Glance
- Tasks: Provide top-notch technical support for major clients in a dynamic, collaborative environment.
- Company: Join Gamma, a forward-thinking tech company transforming business communication.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your career in a supportive, inclusive team.
- Qualifications: Experience in technical support and knowledge of networking technologies required.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Gamma to connect them with exceptional professionals for this role.
A Bit About Us
At Gamma, we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma‑powered services to Enterprise, Public Sector and Small to medium businesses. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
What You’ll Be Doing
The Customer Support Technician will act as the primary technical interface between Gamma and our major strategic customer. Working as part of a customer‑dedicated technical service desk for a major high street retail, manufacturing and logistics chain. You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance activities.
Your Day To Day Will Consist Of:
- Proactively monitoring and maintaining a large network infrastructure of Cisco and Meraki devices.
- Resolving incidents and maintaining the incident ServiceNow queue.
- Representing Gamma on Major Incident bridges.
- Implementing network changes and managing supplier planned maintenance activities.
What You’ll Need
- An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- Experience in a technical service desk environment.
- Working knowledge with routing and switching technologies.
- Familiarity with technology vendors such as Cisco, Meraki and Juniper.
- A friendly and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first‑class customer experience at all times.
- A good technical understanding and a logical approach to resolving diagnostic issues.
Ideally, You’ll Have:
- Experience of providing technical customer support for Data technologies.
- Cisco CLI experience and/or certifications, CompTIA N+, experience using ITSM tooling, understanding of networking technologies (IP Addressing, subnetting, DNS, DHCP, etc) highly desirable.
What do we offer you?
At Gamma, we believe in work‑life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay and childcare vouchers, we’re here to support you as a parent and help you thrive in your career. We care about your future, so our pension plan helps you save for the years ahead with contributions of 4.59% from Gamma, alongside your own contributions. Your well‑being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That’s why we offer tax‑efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
A few things to note:
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
- This role is hybrid but with 3 days a week on client site in Bradford/Leeds.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
- Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
- We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
- We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.
- We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.
Customer Support Technician (Newtorking) - Enterprise Markets in Bradford employer: hackajob
At Gamma, we pride ourselves on being a forward-thinking employer that values collaboration, innovation, and inclusivity. Our hybrid work model in Bradford/Leeds allows for a balanced work-life experience, complemented by generous benefits such as enhanced parental leave, volunteer days, and private medical insurance. We are committed to your professional growth and well-being, making Gamma an excellent place to build a rewarding career while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician (Newtorking) - Enterprise Markets in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Technician (Newtorking) - Enterprise Markets in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hackajob:Your cover letter is your chance to shine! Tell us why you want to work at hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hackajob!
How to prepare for a job interview at hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
