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- Tasks: Join the VitalityAssist Support team to troubleshoot and resolve IT issues.
- Company: Vitality, a leading health insurance provider with a vibrant culture.
- Benefits: Competitive salary, bonus schemes, health insurance, and pension contributions.
- Other info: Flexible working options and excellent career growth opportunities.
- Why this job: Make a real impact by supporting a global workforce and driving improvements.
- Qualifications: Degree or equivalent, 2+ years in IT, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Vitality to connect them with exceptional professionals for this role.
Team – IT Operations
Working Pattern – Office based – 5 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working!
Top 3 Skills Needed For This Role
- Technical Depth & Troubleshooting
- Clear, Confident Communicator
- Incident & Problem Ownership
What This Role Is All About
Join our VitalityAssist Support team and help keep Vitality’s global workforce running smoothly. You’ll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non‑technical users. You’ll take ownership of incidents and requests, liaise with VIPs and third‑party partners, and identify major or recurring issues to drive lasting improvements while delivering within SLA. This is not just a keep the lights on role; driving improvements and initiatives must be part of your DNA.
Key Actions
- Troubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment
- Being responsible as a site support engineer but also remote engineer for a substantial corporate user base
- Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations
- Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business
- Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function.
- Develop trends by monitoring and analysing Incidents, Problems and Requests
- Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service
- To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA’s
- Escalate issues as appropriate in accordance with published procedures
What do you need to thrive?
- Degree level or equivalent, 2+ years work experience in an IT environment
- Confidence to converse and support across the organisation as well as to the Exec level
- Excellent verbal and written communication skills
- A strong team player with a focus on the end customer
- An understanding of requirements to effectively account and manage IT assets
- Ability to work on own initiative and independently when required
- Exposure to Domain and Active Directory environments
- Good knowledge of Windows OS and Microsoft 365 inc Teams
- Good experience working with O365, SCCM and InTune (MDM)
- Understanding Network and Storage concepts
- Experience and understanding of working with SLA’s
- Driving and supporting AI technologies
- Ability to logically troubleshoot and diagnose problems as well as propose new solutions
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12% – We will match your contributions up to 6% of your salary
- Our award‑winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how, where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try, fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
2nd Line Support Engineer in Bournemouth employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vitality's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about resolving issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Be a clear communicator! Whether you're explaining a tech issue or discussing improvements, practice articulating your thoughts clearly. This will help you connect with both technical and non-technical folks at Vitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Vitality team and ready to take on the challenge!
We think you need these skills to ace 2nd Line Support Engineer in Bournemouth
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical depth and troubleshooting skills in your application. We want to see how you've tackled issues in the past, so share specific examples that demonstrate your expertise!
Communicate Clearly: Since this role involves explaining solutions to both technical and non-technical users, it's crucial to showcase your communication skills. Use clear and concise language in your application to reflect how you can convey complex information simply.
Take Ownership: We love candidates who take ownership of their work! In your application, mention instances where you've managed incidents or problems effectively. This shows us you're proactive and ready to drive improvements.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting applications, hardware, and OS. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your depth of knowledge and problem-solving abilities.
✨Communicate Clearly and Confidently
Since this role involves liaising with both technical and non-technical users, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with your communication style.
✨Demonstrate Ownership and Initiative
Be prepared to share instances where you've taken ownership of incidents or projects. Highlight how you identified recurring issues and drove improvements, as this aligns perfectly with what Vitality is looking for in a candidate.
✨Familiarise Yourself with the Company Culture
Research Vitality’s values and work culture. Understanding their commitment to health and well-being can help you tailor your responses to show that you’re not just a fit for the role, but also for the company ethos.