At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for customers.
- Company: Join Kainos, a people-first tech company focused on innovation and collaboration.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Mentorship opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a diverse team making a real impact in the tech world.
- Qualifications: Experience in application support and troubleshooting in Mac OS and Windows.
The predicted salary is between 30000 - 36000 £ per year.
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role.
Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact.
Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference.
Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
As a Systems Support Engineer (Associate) in Kainos, you will be responsible for providing high quality, customer focussed IT services and be a main contributor to a specialist area of support.
You will be continually learning whilst being mentored and coached by talented colleagues who will help you learn, develop and grow.
This role is 5 days a week in the office, Monday - Friday.
- Your Key Responsibilities Will Include
- Owning first / second line IT customer support requests – you will be providing timely and accurate support to customers by responding to tickets that are logged via ticketing system, or via customer phone calls,
- Specialist Contribution: Actively contributing to application-specific support areas and seeking ways to improve service delivery,
- Customer Communication: Engaging with users to diagnose issues and explain resolutions clearly,
- Troubleshooting: Solving a range of technical problems, from basic to complex, with clear step-by-step documentation before escalating,
- Routine Admin Tasks: Performing IT system administration tasks with support from colleagues while participating in knowledge sharing,
- Commercial Awareness: Understanding how their role contributes to business success and managing resources responsibly,
- Communication & Teamwork: Being reliable, clear, and collaborative in team settings,
- Customer Focus: Maintaining courtesy and striving for service quality even under pressure,
- Self-Development: Showing flexibility, eagerness to learn, and engaging in SMART development goals,
- Innovation: Sharing ideas and seeking support to implement improvements,
- Job-Specific Knowledge: Demonstrating functional and technical proficiency using appropriate tools and processes
- Working as part of a team and developing others - you’ll work as part of a team to deliver high-quality support to the business and be expected to assist in fostering an open and inclusive culture in all you do.
You will be required to mentor and guide trainee-level engineers, helping them to understand processes.
- Minimum (essential) Requirements
- Experience in providing application support and solving low/medium and complex problems.
- Knowledge of using and performing troubleshooting tasks.
- Knowledge on both Mac OS and Windows environment.
- Awareness of latest technology trends and the ability to actively keep up to date with technological developments.
- Awareness of the commercial impact that technical services can have on an organisation.
- We all work in teams here in Kainos - a proven ability of strong team skills, including taking direction from others, is crucial.
- Ability to deliver tasks within a given timeframe
- Ability to adapt and change to fluid processes
Desirable
- Microsoft Certified: 365 and Azure.
- Hardware repairs.
- Experience in working in a customer-facing environment and helping with customer-related issues.
- Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion.
We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.
We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.
We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
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Systems Support Engineer in Birmingham employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Engineer in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what hackajob values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges hackajob might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at hackajob!
✨Direct Apply to hackajob
Let's not forget to apply directly through the hackajob website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
