Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
hackajob is partnering directly with Kainos to hire for this role.
Join Kainos and Shape the Future
At Kainos, were problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether were transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, youll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate for needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.
You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. xgikmsk We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.
MINIMUM (ESSENTIAL) REQUIREMENTS
Provide clear visibility of the end-to-end service experience
Input to and influence the future of the service experience
Familiar with a range of strategic models and can apply them
Understanding of business analysis in order to form problem statements
Provide guidance in needs-based design, design research, design thinking and service design
Coach and support junior team members
Comfortable working with researchers and wider team to create experience maps and service blueprints
Understanding of a variety of research and design methodologies and approaches
Can design, lead and facilitate workshops using a variety of techniques to drive outcomes
Able to communicate effectively at all levels
Excellent commercial awareness
Understanding
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