At a Glance
- Tasks: Lead process improvements in Finance Operations and tackle complex billing issues.
- Company: Join OneAdvanced, a forward-thinking company focused on operational excellence.
- Benefits: Enjoy 26 days holiday, robust sick pay, and private medical insurance.
- Other info: Hybrid role with excellent career development opportunities and a supportive culture.
- Why this job: Make a real impact by driving efficiency and improving processes across teams.
- Qualifications: Experience in Finance Operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Overview
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You’ll identify recurring challenges, conduct root cause analysis and implement long‑term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.
Responsibilities
- Lead process improvement initiatives across FinOps and the wider O2C cycle
- Investigate and resolve complex invoice and billing issues impacting cash collection
- Perform root cause analysis to identify recurring operational and system issues
- Implement system controls to reduce invoice errors and prevent repeat issues
- Support and improve processes across billing, renewals, reconciliations and allocations
- Work closely with the team to reduce aged invoice queries and debt blockers
- Collaborate cross‑functionally with Sales, RevOps, Customer Success and Finance teams
- Review and maintain SOPs and process documentation
- Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems
- Monitor query trends, SLA performance and operational leakage
- Drive improvements that reduce credit notes, invoice disputes and manual intervention
Qualifications
- Experience in Finance Operations, Order to Cash, Billing, or Reconciliations
- Ideally accounting qualification AAT or at least part qualified CIMA, ACCA
- Demonstrated experience managing and resolving high complexity customer or system related queries
- Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow)
- Strong attention to detail and process mindset
- Proactive and analytical approach to solving issues and reducing process‑related debt blockers
- Clear communication skills, able to work cross‑functionally across Finance, Sales, and Operations
- Understanding of cash application, credit notes, VAT, and reconciliation principles
Wellbeing benefits
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical‑history exclusions
Financial Benefits
- Performance‑based rewards tailored to your role, from company‑wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
Career Development
- SkillsHub learning platform with leadership pathways, future‑manager training, and a huge online library
- Access to external training and apprenticeships
Corporate Social Responsibility
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Additional Flexible Benefits
- ULEV car scheme with 1,000+ models
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Process Lead in Birmingham employer: hackajob
OneAdvanced is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model that balances office collaboration in Birmingham with the flexibility of remote work. With a strong focus on process improvement within Finance Operations, employees benefit from comprehensive support including generous leave policies, robust sick pay, and access to extensive training resources, all while contributing to meaningful operational enhancements across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Process Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the Finance Operations field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to process improvement and operational efficiency. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Don’t just apply and forget! Follow up on your applications after a week or so. A quick email expressing your continued interest can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you to join our team, and applying directly through us can give you a better chance of landing that dream job!
We think you need these skills to ace Process Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Process Lead role. Highlight your experience in Finance Operations and any relevant qualifications like AAT or CIMA. We want to see how your skills align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've improved processes or resolved complex issues in the past. We love a good story!
Show Off Your Analytical Skills:Since this role involves root cause analysis and process improvement, make sure to showcase your analytical mindset. Include examples of how you've tackled operational challenges and implemented long-term solutions in previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at OneAdvanced!
How to prepare for a job interview at hackajob
✨Know Your Processes
Before the interview, brush up on your knowledge of the Order to Cash (O2C) cycle and related processes. Be ready to discuss specific examples where you've improved efficiency or resolved complex issues in finance operations. This will show that you understand the role and can contribute from day one.
✨Prepare for Root Cause Analysis Questions
Expect questions about how you've conducted root cause analysis in the past. Prepare a couple of scenarios where you identified recurring challenges and implemented long-term solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Cross-Functional Collaboration Skills
Since this role involves working closely with various teams, be prepared to discuss your experience collaborating with Sales, RevOps, and Customer Success. Highlight specific projects where you worked cross-functionally to drive process improvements and how you communicated effectively with different stakeholders.
✨Demonstrate Your Analytical Mindset
The interviewers will want to see your proactive and analytical approach to problem-solving. Bring examples of how you've monitored query trends or SLA performance in previous roles. Discuss how you used data to drive decisions and improve operational performance, showcasing your attention to detail.
