24/7 MSP Service Desk Analyst – First & Second Line Support in Birmingham

A leading tech recruitment company seeks a proactive Service Desk Analyst to deliver high-quality support in a Managed Service Provider environment. You will be the first point of contact for IT incidents and service requests, providing essential 1st and 2nd line support. The role requires communicating effectively, logging incidents, and troubleshooting issues. A strong interest in IT and excellent communication skills are essential. This position operates in a shift environment, ensuring continuous support coverage. #J-18808-Ljbffr