At a Glance
- Tasks: Lead service design projects and create impactful user experiences.
- Company: Join Kainos, a people-first tech company focused on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse team with a commitment to equity and inclusion.
- Why this job: Make a real difference in digital services that impact millions.
- Qualifications: Experience in service design and team leadership.
The predicted salary is between 60000 - 75000 £ per year.
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and shape the future. At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger.
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As a Service Design Lead (Manager) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate for needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user‑centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.
Minimum (essential) Requirements:
- Leads team in articulating the end to end service through mapping, proposition design and testing plans
- Feeds into wider team and programme strategy to underpin service delivery
- Uses advanced techniques to articulate problem statements and can relate them to business and user value through KPIs
- Understands and can apply a range of business analysis techniques to shape and form service and product ideas
- Able to co-ordinate delivery of multiple services and products across a programme
- Demonstrated ability in managing, coaching and developing senior members of your team and wider community
- Deep understanding of research and design methodologies and approaches and understand which to use, when
- Comfortable leading multiple workshops to deliver outcomes and validate ideas
- Comfortable building and presenting into board level conversations
- Significant profile in Service Design community, e.g. speaks at events
- Able to communicate effectively at all levels
- Excellent commercial awareness
DESIRABLE:
- Thought leader in an area of service design
- Experience of working in a full-service digital agency environment
- Experience working with Agile delivery methodologies
Embracing our differences:
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Service Designer (Public) in Belfast employer: hackajob
Kainos is an exceptional employer that champions a people-first culture, fostering innovation and collaboration among its diverse team. With a strong commitment to employee growth and development, Kainos offers unique opportunities for professionals to make a meaningful impact in the public sector through user-centred design. Join us in shaping the future of digital services while being part of a supportive environment that values your ideas and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (Public) in Belfast
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at hackajob for a Service Designer (Public), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like hackajob before they go live!
We think you need these skills to ace Service Designer (Public) in Belfast
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer (Public) at hackajob, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work hackajob does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to hackajob. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at hackajob.
How to prepare for a job interview at hackajob
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with hackajob, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. hackajob might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at hackajob!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what hackajob is looking for.
