At a Glance
- Tasks: Drive client success and strengthen relationships in the insurance sector.
- Company: Join Moody's Corporation, a leader in risk assessment and analytics.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on AI and ethical practices.
- Why this job: Make a real impact by helping clients navigate risks with innovative solutions.
- Qualifications: 8+ years in client-facing roles, strong communication, and strategic account management skills.
The predicted salary is between 70000 - 90000 € per year.
hackajob is collaborating with Moody's Corporation to connect them with exceptional professionals for this role. At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills And Competencies- Over 8 years of client‑facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields
- Passion for delivering well‑organized, resourceful customer experiences with creativity and strong attention to detail
- Self‑starter and strong team player who thrives in fast‑paced, high‑growth environments, demonstrating ownership and accountability
- Exceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers
- Strong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations
- Highly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals
- Fluency in English, both written and spoken
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use
- Bachelor’s degree in any discipline with a strong academic track record
- Serve as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody’s solutions within the Broker Market Segment.
- Execute and maintain strategic account plans in close partnership with Moody’s sales team
- Retain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations
- Develop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders
- Build and sustain strong relationships across all levels of client organizations, including senior executives and end users
- Lead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations
- Provide change management and release management support to ensure smooth adoption of solutions
- Manage application and model onboarding, adoption, and ongoing client engagement
- Design and deliver tailored solutions using deep product and client knowledge
- Develop and execute client training plans in coordination with product, training, and support teams
- Represent the Broker Market Segment with Global Client Success Leadership and maintain visibility with RMS senior management
- Act as a representative of Moody’s at client meetings, industry events, and conferences
- Travel as required to support client and business needs
Moody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man‑made perils, enabling informed risk decisions and greater resilience.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Associate Director - Customer Success Management (Insurance) employer: hackajob
Moody's Corporation is an exceptional employer that fosters a culture of inclusivity and innovation, empowering employees to thrive in a dynamic environment. With a strong focus on professional growth, Moody's offers opportunities for career advancement while championing diverse perspectives and collaborative teamwork. Located in a vibrant setting, the company not only leads in risk assessment but also invests in its people, ensuring they have the resources and support needed to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Customer Success Management (Insurance)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for customer success roles. We should also think about how our past experiences align with Moody's values—show them we’re a perfect fit!
✨Tip Number 3
Practice makes perfect! Grab a friend or use a mirror to rehearse our answers. The more comfortable we are, the better we’ll convey our passion for delivering exceptional customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the Moody's team!
We think you need these skills to ace Associate Director - Customer Success Management (Insurance)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Director role. Highlight your experience in client-facing roles and how it aligns with Moody's mission to decode risk and unlock opportunities.
Showcase Your Communication Skills:Since exceptional communication is key, use your application to demonstrate how you've successfully conveyed complex concepts in previous roles. This will show us that you can engage effectively with diverse audiences.
Emphasise Your Curiosity:We love candidates who lead with curiosity! Mention any experiences where you've explored new technologies or processes, especially related to AI and risk management. It shows you're eager to learn and adapt.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Moody's.
How to prepare for a job interview at hackajob
✨Know Your Stuff
Make sure you understand Moody's solutions and how they relate to the insurance industry. Brush up on your knowledge of risk management and AI concepts, as these will likely come up in conversation. Being able to discuss how these elements can drive customer success will impress your interviewers.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your client-facing experience and strategic account management skills. Think about times when you successfully onboarded clients or managed projects under pressure. This will demonstrate your ability to thrive in fast-paced environments.
✨Communicate Clearly
Practice conveying complex ideas in a simple way. Since you'll be dealing with diverse audiences, being able to break down intricate concepts will be key. Consider doing mock interviews with friends or colleagues to refine your communication style.
✨Emphasise Relationship Building
Moody's values strong relationships, so be ready to discuss how you've built and maintained client relationships in the past. Highlight your ability to listen, understand client needs, and turn those insights into actionable strategies that benefit both parties.
