At a Glance
- Tasks: Engage industry experts and deliver insights to clients in a fast-paced environment.
- Company: Third Bridge, a leading global research firm with a dynamic culture.
- Benefits: Competitive salary, uncapped bonuses, extensive vacation, and remote work options.
- Other info: Promotions possible within two years; supportive team culture with personal development opportunities.
- Why this job: Launch your career with leadership opportunities and valuable skills in sales and negotiation.
- Qualifications: Ambitious individuals with leadership experience and a passion for problem-solving.
The predicted salary is between 51000 - 68000 £ per year.
Third Bridge is a leading global research firm established in 2007, with over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision‑making for investors and business leaders by uncovering unique expert insights across multiple sectors, geographies, and topics.
Why Join Us? We’re offering more than a role – we’re offering a career launchpad. As a Client Services Associate, you will develop commercial awareness and business acumen that open doors to long‑term careers in sales, account management, leadership, research, and more. Top performers are promoted from within, with many moving into management as early as two years.
You’ll Thrive If You:
- Love a fast‑paced, target‑driven environment
- Have the confidence to pick up the phone and start conversations with anyone
- Are naturally curious, quick to learn, and enjoy solving complex problems
- Build rapport fast and think on your feet
- Are resilient and motivated to exceed goals
What You’ll Do:
- You’ll be at the heart of our business – finding, calling, and engaging industry experts to deliver the insights our clients need, often under extremely tight deadlines.
- Expect to spend a large portion of your day on the phone, persuading specialists to share their expertise and securing their time for client calls.
- Own projects end‑to‑end, truly understanding specific client needs and scheduling high‑calibre expert calls.
- Cold‑call and engage experts across industries, overcoming objections and winning buy‑in.
- Work at speed, managing multiple projects and clients concurrently.
- Learn fast, gaining broad knowledge of markets, business models, and regulations.
- Cross‑sell the full range of Third Bridge services including content library, surveys, advisory, and 1‑to‑1 calls.
What You’ll Gain:
- Commercial edge: Sales, negotiation, and relationship‑building skills with early leadership opportunities.
- Client exposure: Work with leading private equity firms, hedge funds, and consultancies.
- Clear progression: Every manager started in the Associate role; promotions possible within two years.
- Annual personal development allowance to invest in your growth.
Qualifications:
You’re intellectually strong, ambitious, have leadership or extracurricular experience, and have shown grit through internships, work experience, or other achievements.
Salary and Benefits:
First‑year salary expected to be £51,000–£68,000 (based on average‑high performance), consisting of a £40,000 base salary plus an uncapped performance bonus accessible after the first month. Comprehensive benefits including health, dental, vision, pension contributions, and more. 25+ vacation days, flex days, and work‑from‑anywhere for one month per year. Engaging culture with social events, professional development, and a dynamic, supportive team.
Equal Opportunity and Privacy Statement:
Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. We are committed to creating an inclusive environment and are proud to be an equal‑opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.
Associate, Client Services (July Start) employer: hackajob
At Third Bridge, we offer more than just a job; we provide a dynamic career launchpad for aspiring professionals. As an Associate in Client Services, you'll thrive in a fast-paced environment that fosters growth and development, with clear pathways to leadership roles within two years. Enjoy a supportive culture, comprehensive benefits, and the opportunity to engage with top-tier clients while honing your skills in sales and relationship management.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Services (July Start)
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like hackajob value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like hackajob a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with hackajob!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like hackajob.
We think you need these skills to ace Associate, Client Services (July Start)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for hackajob!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at hackajob
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
