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- Tasks: Support and enhance critical investment application systems for a global asset management business.
- Company: Join Aberdeen, a leader in empowering clients to invest for their futures.
- Benefits: Enjoy 40 days annual leave, private healthcare, and a generous pension contribution.
- Why this job: Make a real impact in finance tech while developing your skills in a supportive environment.
- Qualifications: Experience in application support, strong SQL skills, and a proactive mindset.
- Other info: Inclusive culture with excellent career growth opportunities and flexible benefits.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Edinburgh, Scotland, United Kingdom
Department / Team: Aberdeen Investments / Asset Management Tribe
Reports to: Application Delivery Manager
About Aberdeen and the Department
At Aberdeen we empower our clients to plan, save and invest for their futures. We comprise of three businesses, Interactive Investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients evolving needs and giving them confidence to achieve their goals. In Investments Technology, our Asset Management Tribe supports the products and processes employed by our asset management business. The tribe comprises a number of squads who are responsible for developing, maintaining and supporting the critical suite of applications and technologies.
About the Role
Career Level - 2
We are seeking a proactive Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading as well as our multi-slot investment batch applications. Batch and application support operates across APAC, EMEA and AMRS. You’ll work across a range of technologies, to a global delivery schedule, ensuring performance and availability of our applications and data flows.
Key Responsibilities
- Provide time critical support and maintenance for multi-slot batch and applications that serve our global Asset Management business, ensuring rapid resolution and minimal impact to services and data integrity.
- Perform application recovery, incident management, and conduct root cause analysis, debugging failures and applying fixes across the global time zones.
- Support scheduled release and deployment activities, including validation, rollback planning, and post-deployment monitoring.
- Evaluate infrastructure, system and third‑party changes to identify potential impact to supported application services.
- Collaborate with infrastructure specialists to implement fixes and enhancements and participate in scheduled disaster recovery proving events during maintenance windows.
- Work seamlessly with service partners to ensure robust service levels are maintained.
- Produce and maintain technical documentation to support our production services.
- Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.
About the Candidate
- Experience of working in an application support and maintenance role.
- Strong proficiency in SQL for data querying, processing and performance tuning.
- Familiarity with Financial Services, preferably trading and the ability to ensure compliance throughout.
- Understanding of data warehousing, ELT/ETL processes, and data modelling.
- Experience using scheduling tools and in supporting applications running on Windows.
- A proactive mindset with a focus on service and customer impact.
- Performs consistently in time‑sensitive and complex scenarios.
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration abilities.
- Ability to work independently and within cross‑functional teams using agile development.
Desirable Skills
- Exposure to DevOps practices and tools (CI/CD, automation).
- Familiarity with Data/ETL tools such as Microsoft Azure and Microsoft Fabric.
- Knowledge of cloud‑native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
- Autosys scheduling and Ab Initio for ETL and batch processing as well as Markit EDM.
- Understanding of MQ (IBM MQ, ACE) for message‑based integrations or equivalent.
- Understanding of Active Directory, Networks and PowerShell scripting or equivalent.
Our Benefits
There’s more to working life than a good salary. We offer a supportive environment where you can learn, get involved and be supported. Your reward will be one of the best around, including 40 days annual leave, a 16 % employer pension contribution, a discretionary performance‑based bonus (where applicable), private healthcare and a range of flexible benefits such as gym discounts, season ticket loans and access to an employee discount site.
Our Inclusive Culture
We are committed to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone. If you need assistance or a reasonable adjustment due to a disability, please let us know as part of your application and we will assist.
Seniority Level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Application Support Engineer employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Engineers and practice your answers. Make sure you can showcase your SQL skills and problem-solving abilities, as these will be key in your role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to show why you’re a perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight relevant experience, especially in application support and SQL proficiency, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve tackled complex issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and understand the technologies mentioned in the job description. Be ready to discuss how you've used these tools in past roles, especially in application support and maintenance.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in time-sensitive situations. Think about specific incidents where you performed root cause analysis or resolved critical application failures, as this will demonstrate your analytical abilities.
✨Understand the Business Context
Familiarise yourself with the financial services industry, particularly trading. Being able to speak about how your role as an Application Support Engineer impacts the business will show that you’re not just technically savvy but also understand the bigger picture.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. Since collaboration is key in this role, being able to communicate clearly with both technical and non-technical team members will set you apart. Prepare to discuss how you've worked within cross-functional teams in the past.
