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For Companies At a Glance
- Tasks: Troubleshoot and resolve technical issues while ensuring effective communication with stakeholders.
- Company: Join Barclays, a leading financial institution, as part of a dynamic tech team.
- Benefits: Full-time role with competitive salary and access to a vast professional network.
- Why this job: Kickstart your career in tech and make a real impact in the banking sector.
- Qualifications: Experience in financial institutions and familiarity with COBOL and DB2 preferred.
- Other info: Opportunity for growth and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Join us as an Application Support Analyst at Barclays through hackajob, a matching platform that partners with Barclays to recruit top talent and build the future.
In this role you will provide technical support by troubleshooting and resolving multi‑faced issues, ensuring timely resolution of incidents, and communicating effectively with stakeholders.
Responsibilities
- Run the bank roles in financial institutions, specifically in live job dump solving and applying an evaluative mindset to resolve incident queries.
- Use COBOL, DB2 database fact finding and basic JCL skills.
- Apply ITIL concepts and best practices.
- Manage incidents, problems and change management using Service Management Tool – Service First / SNOW.
Qualifications and Skills
- Professional attributes essential to performing the role, including capabilities, knowledge, and experience.
- High proficiency in COBOL dump solving, DB2 on the mainframe, and basic JCL. Experience in Abend‑aid is beneficial.
- Experience with batch monitoring tools (TWS on the mainframe).
- Excellent communication (verbal and written) suitable for a diverse audience, with the ability to communicate positively and effectively with both technical and non‑technical users/customers.
- Exposure to IMS or related knowledge is beneficial.
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Information Technology
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Application Support Analyst employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Barclays or have experience in application support. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Brush up on your ITIL concepts and Service Management tools. Being able to talk confidently about these during interviews will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Prepare for scenario-based questions! Think about how you would troubleshoot common issues in application support. Practising your responses can help you stand out as a problem-solver.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with troubleshooting, incident resolution, and any relevant technical skills like COBOL or DB2. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with Barclays' needs. Keep it engaging and personal – we love seeing your personality come through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Be clear and concise in your language, and don’t shy away from showing your ability to engage with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially COBOL, DB2, and JCL. Be ready to discuss how you've used these in past roles, particularly in troubleshooting incidents. The more confident you are with the tech, the better you'll perform!
✨Master ITIL Concepts
Since this role involves operating within ITIL frameworks, it’s crucial to understand these concepts thoroughly. Familiarise yourself with incident, problem, and change management processes. Being able to speak about how you've applied these in real scenarios will impress your interviewers.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice explaining complex technical issues in simple terms, as you'll need to engage with both technical and non-technical stakeholders. Role-play with a friend or family member to refine your approach.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled multi-faceted incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your evaluative mindset and ability to resolve queries effectively.